Front Desk Coordinator

2 months ago

Bloomfield Hills, United States Birmingham Vision Care Full time
Front Desk Coordinator Needed
Do you have a way of making people feel at ease and comfortable, even if you don't know them? Our busy Eye Care practice needs a Front Desk Coordinator to help us give our patients a 5-star experience all the time, every time. This position offers you the opportunity of the stability of a career in healthcare with a healthy life/work balance
NO Experience Needed:
Prior healthcare or medical office experience is a plus, but it's certainly not required. We offer paid training for the right person with a great attitude, a helpful heart, and a love of learning
How will you make a difference?
You will have the incredible honor to set the stage for each patient's appointment. When our patients walk in, you will be the first person they see to reassure them they have made the right decision in choosing our practice, it really changes their day Not only that, but it sets the expectation for the appointment and lets our patients know their appointment will go as smoothly as possible, allowing the patient to be receptive to our recommendations.
Some of your duties will include:
- Making sure patients feel welcome as soon as they walk in the door
- Pleasantly answering questions and making appointments for existing and potential clients
- Reviewing and organizing patient medical charts for accuracy and authenticity
- Using your friendliest phone voice to answer incoming calls, take messages, complete outreach to patients (some re-engagement required)
- Consistent cross-training for optimal career growth (offered and expected)
- Assisting in opening and closing the office
- Understanding and respecting patient privacy laws
- Assist in pre-testing,chart documentation, and troubleshooting prescription issues to set up the doctor and patients for a successful appointment
- Contact lens order notifications (trials, restocks, and supplies ordered) and patient appointment reminders as needed
If these sound like you, please apply
- You can get along great with anybody,are full of energy and people feel charged up just being around you.
- You are attentive, detail-oriented, organized, and your work reflects all of these characteristics.
- You are comfortable with technology (being open to learning is key) and can communicate verbally and in-writing in a positive, professional manner.
- You're known for doing what you say you're going to do - no excuses Your reputation for honesty and integrity is legendary.
- You don't know the meaning of "someone else's problem" or "that's not my job." You're always willing to jump in and help.
- You take pride and ownership in your work - whatever you do, you do it well.
- You are openly grateful to the people around you and see yourself as an integral part of your team's success (because we will).
- You're always up for learning something new, and you master new skills quickly.
- You love to see other people happy and thriving, and you'll do whatever you can to help them get there.
About Us
Birmingham Vision Care is an established and growing practice. Our patients come from all over Oakland, Macomb and Wayne counties to access the best in eye care services at our state-of-the-art Bloomfield Township facility. We love to come to work every day because we love our patients and what we do. We've built an office culture that can't be beat and truly enjoy working with our staff.
We offer (upon eligibility):
- Healthcare, Dental, and In-House Vision Benefits
- PTO and paid holidays
- 401K and employee bonus
- CEU reimbursement and Uniform Allowance
- Compensatory Pay
If you're looking to join a team that feels like a family, where your efforts will always be appreciated, and where you will be valued for the amazing person you are, apply now

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