Customer Service Representative

16 hours ago


Quincy, Illinois, United States Home Bank Full time
Job Title

We are seeking a highly skilled Customer Service Representative to join our team at Home Bank.

This is a full-time position located in Quincy, IL.

  • Salary: $35,000 - $45,000 per year
About the Job

In this role, you will be responsible for providing exceptional customer service to clients and meeting their financial needs. You will work closely with colleagues to achieve business objectives and contribute to a positive customer experience.

The ideal candidate will have strong communication skills, be proficient in computer software, and possess excellent problem-solving abilities.

You will also be required to navigate banking systems, process transactions accurately, and maintain records as needed.

Responsibilities

Some of your key responsibilities will include:

  1. Providing top-notch customer service and resolving any issues that may arise
  2. Navigating NuPoint Core System and processing customer transactions efficiently
  3. Maintaining accurate records and reports
  4. Participating in robbery/security training annually
  5. Reading and attesting to the Employee Handbook and Business Continuity Plan
Requirements

To succeed in this role, you will need:

  1. A high school diploma or equivalent
  2. Strong communication, customer service, and interpersonal skills
  3. Proficiency in computer software and ability to learn new systems quickly
  4. Ability to operate email and other digital equipment
  5. Regular, predictable attendance and flexibility to work in a fast-paced environment


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