Senior Project Manager

4 weeks ago

Nashville, United States Robert Half Full time
Job DescriptionJob Description

We are offering a contract employment opportunity in Nashville, Tennessee, for a Senior Project Manager. This role primarily involves the implementation of contact center technology across various non-clinical business units, with a focus on operational needs rather than technical requirements. The successful candidate will be expected to coordinate activities between internal development teams, technical PMs, and vendor teams.


Responsibilities:


• Implement contact center technology across multiple non-clinical business units including scheduling and pre-authorizations, customer-service, and eligibility services.

• Support the business unit with operational requirements, process changes, end-user testing, rollout planning, and communication.

• Coordinate activities between internal development teams, technical PMs, and vendor teams.

• Utilize strong communication and transformation management skills to drive project success.

• Apply knowledge of Agile and traditional project methodologies in managing multiple projects.

• Work independently to plan, monitor, and manage multiple, diverse medium to large projects of high complexity.

• Act as a single point of accountability on assigned projects, secure required resources, and ensure on-time completion according to specifications and within budgeted costs.

• Demonstrate a strong commitment to stakeholder relationships by proactively communicating and taking ownership of risks and issues.

• Facilitate effective outcomes in a timely manner.

• Possibility of moderate travel depending on job role requirements.

• Proven experience in project management and operations
• Proficient in Microsoft Office Suites including Microsoft Word, Excel, and Outlook
• Exceptional communication skills, both written and verbal
• Ability to create detailed documentation and reports
• Demonstrated skills in planning and implementing planning processes
• Strong capability in managing project schedules and deadlines
• Knowledge and experience in quality control and assurance
• Ability to supervise and lead teams effectively
• Proficient in creating and delivering presentations
• Familiarity with the software 'About Time' and its functionalities
• Ability to troubleshoot issues and provide effective solutions
• Experience in performing ad hoc financial analysis
• Track record of driving project progress and implementation
• Willingness to travel as per project requirements
• Experience in staff management and establishing relationships with stakeholders
• Understanding of Agile methodologies and specification writing
• Ability to work in a hybrid work environment (combination of onsite and remote work).

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