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Medical Receptionist

1 month ago

Santa Barbara, United States Robert Half Full time
Job DescriptionJob Description

We are seeking a Medical Receptionist to join a team in Santa Barbara, California. This role offers a contract to hire employment opportunity. As a Medical Receptionist, your primary duties involve managing patient interactions, maintaining accurate records, and supporting the clinical team. This role is pivotal in the healthcare industry, providing the first point of contact for patients and ensuring efficient administrative procedures.


Responsibilities:

• Deliver exceptional customer service by welcoming and greeting patients and visitors

• Accurately capture and update insurance and other key patient information

• Efficiently manage incoming calls, directing them to the appropriate departments and staff members

• Proactively triage patient calls to determine scheduling needs and action plans

• Oversee patient scheduling, optimizing patient satisfaction, provider time, and treatment room utilization

• Assist with managing incoming and outgoing patient referrals

• Maintain a working knowledge of all providers in our practice to effectively manage schedules

• Provide comfort to patients by anticipating anxieties and answering questions

• Ensure the availability of treatment information by filing and retrieving patient records

• Maintain patient accounts by obtaining, recording, and updating personal and financial information

• Maintain constant communication with our clinical staff and insurance/billing staff through chat, phone, and email

• Uphold patient’s rights by maintaining confidentiality of personal and financial information

• Contribute to the team effort by accomplishing related results as needed

• Perform other duties as assigned.

• Ability to answer and manage inbound calls effectively

• Experience in billing functions within a medical setting

• Familiar with creating and interpreting charts and graphs

• Ability to check patients in and out in a courteous manner

• Knowledge of Electronic Medical Record (EMR) systems

• Previous experience in receptionist duties, specifically within a medical setting

• Understanding of basic medical terminology

• Skilled in the use of EMR (Electronic Medical Records) systems.