Desktop Support Technician

3 months ago


Lebanon, United States TEKsystems Full time
Job DescriptionJob Description

Job Description:

• Troubleshoot and resolve Tier 2 and 3 escalated technical issues
• Maintain and manage workload through computerized ITSM ticketing and tracking system
• Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices
• Use SCCM, PowerShell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues
• Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

Additional Skills & Qualifications:
• 1 year of experience supporting networked systems and telephony equipment
• Experience installing, troubleshooting and supporting corporate AV equipment, and building, deploying and troubleshooting desktop computers in a corporate environment

Top Skills' Details:

1-3 years of experience supporting a logistics or manufacturing networked computer environment
• Ability to troubleshoot and configure RF devices or other handheld terminals
• Ability to troubleshoot and configure Windows Devices
• Ability to troubleshoot and configure printers including multifunction, laser, fax, barcode label, dot matrix and high-volume scanners



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