Help Desk Analyst I

1 week ago


Lebanon, United States Robert Half Full time
Job DescriptionJob Description

We are offering a long-term contract employment opportunity for a Help Desk Analyst I in the Restaurants & Catering industry, located in Lebanon, Tennessee. As a Help Desk Analyst I, you will be instrumental in the rollout of Windows 11 across multiple sites and locations, providing both in-person and remote support. You will also be responsible for managing and troubleshooting Windows operating systems and related infrastructure.


Responsibilities:

  • Lead the rollout of Windows 11, ensuring a smooth transition and minimal disruption to daily operations
  • Handle the provisioning and imaging of equipment, ensuring optimal configuration for user needs
  • Provide comprehensive remote support to users, addressing and resolving issues in a timely manner
  • Undertake potential break-fix tasks as required, maintaining system functionality and efficiency
  • Maintain and support Windows environments, including Windows OS, Windows Desktop Operating Systems, and Windows Remote Desktop
  • Utilize Microsoft and Active Directory tools to manage and troubleshoot issues
  • Conduct basic network troubleshooting to identify and resolve connectivity issues
  • Manage deployments and configuration management tasks to ensure systems are up-to-date and secure
  • Leverage skills in computer hardware and Windows PC to provide comprehensive support and troubleshooting.
  • Proficient in software and applications from a well-known tech company
  • Familiarity with Active Directory
  • Strong understanding of computer hardware
  • Experience in configuration management
  • Knowledgeable in software and hardware deployments
  • Proficiency in a popular operating system
  • Familiarity with a widely used operating system and its 10th version
  • Knowledge of the 11th version of a popular operating system is desirable
  • Experience with Desktop and Desktop Operating System
  • Ability to work in a specific tech environment
  • Familiarity with a specific tech Infrastructure
  • Proficiency in a popular OS and PC
  • Experience with Remote Desktop
  • Basic network troubleshooting skills
  • Proficient in hardware troubleshooting
  • Experience in basic troubleshooting techniques

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