Support Technician

1 month ago


Atlanta, United States Robert Half Full time
Job DescriptionJob DescriptionWe are seeking a Support Technician to join our team in the Managed Services industry, based in Atlanta, Georgia. This role offers a contract to permanent employment opportunity, providing technical support for users while implementing and maintaining various technologies. As a Support Technician, you will work closely with other team members to enhance service delivery and stay updated on industry trends.

Responsibilities:

• Provide technical support to users, resolving issues related to various technologies such as Active Directory, Office 365, Single Sign-On (SSO), and remote control applications

• Assist in managing user accounts, including the creation, modification, and deactivation within Active Directory

• Troubleshoot and resolve issues related to email, collaboration tools, and cloud services in Office 365

• Implement and support SSO solutions to improve user experience and security

• Utilize remote control software to diagnose and resolve user issues efficiently

• Document support processes and maintain accurate records of user interactions and resolutions

• Collaborate with team members to identify and implement improvements to support processes and systems

• Stay updated on industry trends and best practices to enhance service delivery

• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, Single Sign-On, ConnectWise, and SolarWinds to perform tasks effectively.• Proficiency in Android Development
• Experience with Cisco Technologies
• Knowledge of Citrix Technologies
• Familiarity with Mac Computers
• Proficiency in Microsoft products
• Familiarity with Active Directory
• Experience handling Apple Devices
• Knowledge of Computer Hardware
• Experience in Configuration Management
• Familiarity with Deployments
• Knowledge of Single Sign-On
• Experience with ConnectWise
• Familiarity with SolarWinds
• Ability to work in a team and independently
• Excellent problem-solving skills
• Ability to communicate effectively with both technical and non-technical stakeholders
• Proven ability to handle multiple tasks concurrently
• Attention to detail and high level of accuracy
• Ability to work under pressure and meet deadlines
• Proven commitment to continual learning and upskilling.

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