Printer Support Technician/ Print

2 weeks ago


Atlanta, United States BCForward Full time
Job DescriptionJob Description

BCforward is currently seeking a highly motivated Printer Support Technician/ Print & Device Support in Atlanta, GA.

Position Title: Printer Support Technician/ Print & Device Support 

Location: Atlanta, GA  30309

Anticipated Start Date: 12-02-2024
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 2 Years (Contract)

Job Type: (40+ HOURS WEEKLY], [CONTRACT], [ONSITE]

Pay Range: $16.00/hr to $16.80/hr
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

  • Manage consumable inventory
  • Replace consumables, including customer provided paper, at each device location.
  • Ensure adequate consumables are available at customer sites
  • Clear paper jams
  • Assist end user with device functionality
  • Coordinated with HP with SW branded support
  • Report customer dissatisfaction to ADM
  • Assist with the collection of usage pages per devices as needed
  • Swap out devices with spares as needed
  • Perform initial trouble shooting
  • Perform maintenance on devices as directed by ADM
  • Web based SW to manage fleet - proactive monitoring
  • Track usage/activities @ Customer sites
  • Manage utilization of onsite spare device inventory
  • Coordinate with 3rd party suppliers to obtain status on 3rd party equipment has context menu

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:
Printer Support Technician/ Print & Device Support

Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer. All qualified applicants willCompany DescriptionAbout BCforward:\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r
\r
BCforward is an equal opportunity employer. All qualified applicants will

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