Desktop Support Level 2

1 month ago


Los Angeles, United States Robert Half Full time
Job DescriptionJob DescriptionWe are inviting applications for the role of a Desktop Support Level 2, based in Woodland Hills, California. The role is a contract to hire opportunity, offering a chance to join our dynamic team, providing support and troubleshooting services in a fast-paced environment. You will be integral in ensuring our systems are running smoothly and efficiently.

Responsibilities:
• Provide proficient support for Active Directory (AD) and Azure AD functionality.
• Troubleshoot audio issues, particularly during team calls.
• Handle issues related to Microsoft Office applications on Windows.
• Maintain and manage computer hardware and configuration management.
• Work with Android Development, Cisco Technologies, and Citrix Technologies.
• Support users with Apple devices and Mac computers.
• Monitor customer accounts and take appropriate action when needed.
• Utilize ticketing systems to track and resolve issues effectively.
• Ensure proper deployment of systems and applications.
• Provide support for Audio Visual equipment and Microsoft Office Suites.• A minimum of 3 years of experience in a similar role, preferably in a fast-paced environment
• Proficiency in Android Development and Microsoft Office Suites
• Familiarity with Cisco, Citrix, and Azure Active Directory technologies
• Experience in managing and troubleshooting Mac Computers and Windows Desktop Operating Systems
• Knowledge of Active Directory and Configuration Management
• Ability to handle and resolve issues related to Apple Devices and Computer Hardware
• Experience in Deployments and Ticketing Systems
• Skills in managing and operating Audio Visual equipment
• Knowledge and understanding of Windows Azure
• Excellent communication and interpersonal skills
• Ability to work independently and part of a team
• Willingness to keep up-to-date with the latest technology trends and developments
• Strong problem-solving skills and attention to detail
• Good time management skills, with the ability to prioritize tasks and work under pressure.
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