Manufacturing IT Systems Support

1 month ago


Brookhaven, United States Robert Half Full time
Job DescriptionJob Description

1. Manufacturing IT Systems Support

  • Assist with the implementation and maintenance of IT solutions for manufacturing shop-floor operations.
  • Provide comprehensive support for manufacturing systems and desktop computing environments.
  • Collaborate with departments including Supply Chain, Warehousing, Facilities, Engineering, QA, and QM to document user requirements and support system improvements.
  • Contribute to new system selection, implementation, and the design of business processes (e.g., e-logbooks, electronic batch record management, and electronic inventory systems).
  • Develop and document functional and technical aspects of system integrations.

2. System Maintenance and Compliance

  • Manage the lifecycle of assigned manufacturing IT systems.
  • Maintain system documentation and ensure compliance with regulatory standards (e.g., GxP).
  • Support incident resolution using Lean methodology and continuously improve system usage.

3. Serialization Systems

  • Provide support for track-and-trace serialization systems, packaging, and labeling compliance.
  • Assist with technical operations of serialization platforms (e.g., ACG/Systech, RfXcel).
  • Enable new partner and product setups within serialization systems.

4. Desktop Support and Troubleshooting

  • Address technical issues related to computer systems, software, phones, printers, and more.
  • Resolve ServiceNow tickets through direct interaction or remote support.
  • Install, modify, and repair hardware and software to minimize downtime.
  • Provide training and create user documentation.
  • Run diagnostics to optimize system performance.

5. Laboratory IT Support

  • Address IT-related requests for laboratory environments.
  • Support protocol execution for laboratory systems, ensuring compliance and efficiency.

6. General Responsibilities

  • Adhere to confidentiality, company policies, and departmental procedures.
  • Ensure all issues are logged, prioritized, tracked, and resolved appropriately.
  • Contribute to overall system and process improvement initiatives.
  • Perform other duties as assigned.


Qualifications:

  • Education:
  • High School Diploma or GED – Required
  • Bachelor’s Degree in Information Technology or related field – Required
  • Experience & Skills:
  • 5+ years of IT experience with a focus on manufacturing or related industries
  • Strong verbal and written communication skills
  • Exceptional customer service skills with a high level of professionalism
  • Availability to work additional hours as needed and respond to off-hours requests via a company-provided phone
  • Proficiency in regulatory compliance, including:
  • 21 CFR Part 11, Data Integrity, cGMP, and cGDP (Intermediate)
  • Good Practices compliance for regulated industries such as pharmaceuticals
  • Familiarity with systems like electronic logbooks, batch record management, and inventory management systems
  • Knowledge of serialization technologies for pharmaceutical packaging and distribution
  • Experience with service management tools (e.g., ServiceNow) and IT system support/maintenance
  • Strong understanding of hardware and software systems




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