Customer Relations Representative

2 weeks ago

Federal Way, United States LHH Recruitment Solutions Full time
Job DescriptionJob DescriptionJob Title: Customer Relations Representative
Job Type: Contract

LHH is actively interviewing a dedicated and experienced Customer Relations Representative to join our team and help us continue to deliver outstanding service to our clients. This candidate will be responsible for handling incoming calls from brokers, clients, merchants, and financial institutions. These calls relate to checking accounts, debit card issues, ACH transfers, bill payments, etc.

Key Responsibilities:
  • Respond to client inquiries regarding retirement plan payments, including periodic and non-periodic payments.
  • Assist clients in understanding their payment options, including lump sum distributions, death benefits, rollovers, and loan withdrawals.
  • Provide high-quality customer service and manage multiple types of inquiries effectively.
  • Follow structured processes and maintain high accuracy levels in all tasks.
  • Communicate effectively with clients and maintain professional telephone etiquette.
  • Work under supervision and follow established guidelines.
Qualifications:
  • High school diploma or equivalent; additional education or certifications in finance or customer service is a plus.
  • Prior experience working as a Customer Relations Representative for a Bank/Financial Services group with Product and Benefits Process knowledge.
  • Familiarity with benefits/retirement distributions, banking products, payment systems, and financial transactions (checking, debit cards, ACH, bill payments).
  • Proven experience in call center customer service, preferably in the financial services sector (1-3 years).
  • Strong verbal communication skills and excellent customer service skills.
  • Ability to work under supervision and follow established guidelines.
  • Experience in financial services or call center operations is a plus.


Pay Details: $25.00 per hour

Search managed by: Gerald Morales

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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