Customer Service Representative

1 month ago

Grand Rapids, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

Position Overview:
As a Customer Service Representative, you'll be responsible for processing customer orders, handling inquiries, and ensuring our customers have a seamless experience. You will play a critical role during our busiest season, contributing to the satisfaction of our customers by making sure their orders are accurately placed and handled with care.

Key Responsibilities:

  • Enter customer orders received via fax, mail, or email into our order entry system quickly and accurately.

  • Transcribe paper orders into the system with high attention to detail.

  • Receive calls from customers placing holiday orders and accurately enter the details while speaking with them.

  • Assist customers with selecting items, answering questions, and providing product recommendations with a friendly, professional attitude.

  • Handle returns, issue credits, and resolve customer complaints efficiently.

  • Participate in a team-wide effort to ensure accuracy by double-checking orders entered by others.

  • Use company resources to answer customer inquiries—no memorization required

Why You’ll Love Working With Us:

  • Be part of a fun, energetic team that values genuine customer interactions.

  • No sales pressure—just help customers with their orders and ensure they have a positive experience.

  • Spread holiday joy by making sure customers get exactly what they need.

  • Opportunity to gain valuable customer service and data entry experience in a fast-paced environment.

Qualifications:

  • 1+ years of customer service or data entry experience.

  • Prior experience with Microsoft Office Excel is preferred.

  • Strong attention to detail and a commitment to accuracy.

  • Excellent communication and customer service skills—friendly and helpful is a must

  • Ability to work in a fast-paced, dynamic environment, especially during the holiday rush.

  • Basic computer skills and ability to enter data efficiently and correctly.

  • Experience in customer service or data entry is a plus, but not required—training is provided

Work Schedule:

  • Seasonal role, available until the end of 2024.

  • Overtime during peak holiday periods, with the opportunity to earn holiday bonuses.



Pay Details: $17.00 to $18.00 per hour

Search managed by: Amaka Mozie

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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