Returns/Chargeback Reconciliation Specialist

2 weeks ago


New Brunswick, United States Robert Half Full time
Job DescriptionJob Description

We are in search of a Returns/Chargeback Reconciliation Specialist to join our client's team in the Middlesex, NJ area. In this role, you will be tasked with managing client return requests, overseeing the compliance of marketplace return agreements, and ensuring accurate processing of returns. Additionally, you will handle disputes concerning unauthorized return deductions and work towards their resolution.


Responsibilities:

• Manage return requests from various marketplaces and prepare RMAs based on the actual returned goods for the warehouse

• Ensure adherence to marketplace return agreements and oversee the accurate processing of returns

• Reconcile marketplace return deductions in line with signed return agreements and actual returns

• Handle online, email, and verbal disputes related to unauthorized return deductions with marketplaces

• Work proactively to ensure proper resolution of disputes

• Monitor customer accounts regularly and take appropriate action when necessary

• Maintain accurate and up-to-date customer credit records

• Process customer credit applications with accuracy and efficiency

• Use your skills in 'Processing Returns' and 'Chargebacks' to improve efficiency and productivity in the role.

• Proven experience in a similar role.

• Demonstrable skills in processing returns and chargebacks.

• Excellent analytical and problem-solving abilities.

• Strong numerical skills and attention to detail.

• Ability to work independently with minimal supervision.

• Proficiency in using relevant computer applications and software.

• Exceptional communication and interpersonal skills.

• Ability to manage multiple tasks and meet deadlines.

• Strong organizational skills and ability to work in a fast-paced environment.

• Willingness to stay updated with industry trends and developments.



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