MANAGER - CASINO CREDIT EXECUTIVE

1 month ago

Coconut Creek, United States Seminole Gaming Full time
Job DescriptionJob Description

Overview

OUR COMMITMENT TO SERVICE:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.


Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Review new credit applications and approve, modify credit limit, or deny requests. Refer credit line requests over a pre-determined amount to Manager or above level depending on amount requested.
  • Execute credit strategies/initiatives as set forth to obtain new business or enhance existing business
  • Activate initial lines and assigns proper deposit delay.
  • Compile accurate gaming history on preferred customers through direct contact (Exec to Exec) to provide senior management with the most accurate and complete gaming profile for decisions above his/her authority level.
  • Evaluate requests for temporary increases.
  • Provide highest level of personal service and attention to the needs of Casino Credit patrons.
  • Obtain sensitive and confidential information in a safe, private and confidential setting.
  • Articulate denials of requests logically and courteously to ensure positive guest service and continued patronage to our casino.
  • Exhibit effective written and verbal communication across all levels of personnel including upstream reporting
  • Coordinate all internal and external audit requests, respond accordingly and follow-up/through to ensure compliance
  • Evaluate continued credit worthiness of active customers through re-verification of financial and gaming data.
  • Foster a superior guest service culture
  • Review daily in house returns to determine disposition.
  • Review daily returns from Central credit.
  • Monitor and evaluate expected and unexpected credit arrivals.
  • Track markers issued for walk/roll and take appropriate action.
  • Call premium players prior to deposit.
  • Evaluate temporary (TTO’s) and permanent limit requests up to authorized level
  • Develop relationships and promote player development involvement with new and existing customers.
  • Ensures the protection of customer’s confidential information and credit lines.
  • Complies with all departmental and Company Policies including Tribal business ethics guidelines.
  • Maintains confidentiality of all Seminole Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information
  • Responsible for overseeing collection activities and presenting a monthly update to the credit committee.
  • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
  • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
  • Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
  • Works diligently to support the culture and team philosophy throughout the property.
  • Promotes positive public relations and creates an enjoyable atmosphere for all customers.
  • Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Professional appearance and demeanor with an outgoing, friendly personality. Must demonstrate extraordinary customer service skills with effective listening skills. Must possess excellent oral and written communication skills with ability to independently maintain high levels of productivity. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Ability to work flexible schedule including nights, weekends and holidays is required.

  • A minimum of five (5) years of casino industry experience with at least three (3) years on the casino floor in a supervisory capacity preferably in casino credit or an equivalent combination of education and/or experience
  • a 4 year degree and prior experience in Table Games, Slot Operations or Cage Operations in a supervisory role or prior experience in Casino Credit.
  • Computer related experience required, including AS400, CMP, and/or ACSC Systems, Microsoft Office products
  • Knowledge of CMP based systems required (Casino Market Place)
  • Must understand how to read a consumer credit report
  • While performing the duties of this job, the Manager is regularly required to sit; use hands to handle, or feel; reach with hands and arms and talk and hear in an office environment; regularly required to move throughout office and Gaming area
  • Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception
  • The employee must occasionally lift and/or move up to 25 pounds

  • CLOSING:

    The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

    As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

    • Credit Check
    • Criminal Background Check

  • SERVER - CASINO SERVICE - PT

    4 weeks ago

    Coconut Creek, United States Seminole Gaming Part time

    Job DescriptionJob DescriptionOverviewSeminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse,...

  • Bartender Casino

    3 weeks ago

    Cripple Creek, United States Bronco Billy's Casino Full time

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:Maintains a clean and safe work environment. Performs duties in compliance with safety procedures and health standards. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the...

  • MANAGER - SUNSET GRILL

    3 weeks ago

    Coconut Creek, United States Seminole Gaming Full time

    Job DescriptionJob DescriptionOverviewOUR COMMITMENT TO SERVICE:We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service...

  • REP I

    1 month ago

    Coconut Creek, United States Seminole Gaming Part time

    Job DescriptionJob DescriptionOverviewSeminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse,...

  • SERVER - ITALIAN REST- PT

    3 weeks ago

    Coconut Creek, United States Seminole Gaming Part time

    Job DescriptionJob DescriptionOverviewSeminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse,...

  • SERVER - ITALIAN RESTAURANT - FT

    1 month ago

    Coconut Creek, United States HardRock Seminole Full time

    Job DescriptionJob DescriptionOverviewOUR COMMITMENT TO SERVICE:We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service...

  • FLOOR SUPERVISOR

    2 months ago

    Coconut Creek, United States HardRock Seminole Full time

    Job DescriptionJob DescriptionOverviewSeminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse,...

  • HOST/HOSTESS - DELI - PT

    4 weeks ago

    Coconut Creek, United States Seminole Gaming Part time

    Job DescriptionJob DescriptionOverviewSeminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse,...

  • COORDINATOR - SPECIAL EVENTS - FT

    2 months ago

    Coconut Creek, United States HardRock Seminole Full time

    Job DescriptionJob DescriptionOverviewSeminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse,...

  • Player Development Manager

    3 months ago

    Cripple Creek, United States Chamonix Casino Hotel Full time

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Responsible for the overall management of the Casino Host and VIP staff. Develops and sustains relationships with VIP guests. Represents the casino in a professional and respectful manner at on and off-property events. Utilizes property staff to resolve any problems to ensure guest satisfaction. Coordinates all...

  • Player Development Manager

    3 months ago

    Cripple Creek, United States Chamonix Casino Hotel Full time

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Responsible for the overall management of the Casino Host and VIP staff. Develops and sustains relationships with VIP guests. Represents the casino in a professional and respectful manner at on and off-property events. Utilizes property staff to resolve any problems to ensure guest satisfaction. Coordinates all...

  • CASHIER - CAGE - FT

    4 weeks ago

    Coconut Creek, United States Seminole Gaming Full time

    Job DescriptionJob DescriptionOverviewSeminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse,...

  • DEALER - POKER - OC

    2 months ago

    Coconut Creek, United States HardRock Seminole Full time

    Job DescriptionJob DescriptionOverviewSeminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse,...

  • Plumber - Journeyman Certified

    4 weeks ago

    Battle Creek, Michigan, United States Firekeepers Casino Full time

    Job Summary:Firekeepers Casino is seeking a skilled Plumber - Journeyman Certified to join our Facilities & Grounds team. As a key member of our maintenance team, you will be responsible for performing plumbing general maintenance and repair functions within approved guidelines and as directed.Key Responsibilities:• Perform all plumbing general maintenance...

  • BARTENDER - STEAKHOUSE - PT

    2 weeks ago

    Coconut Creek, United States Seminole Gaming Part time

    Job DescriptionJob DescriptionOverviewSeminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse,...

  • BUSSER - STEAKHOUSE - PT

    2 months ago

    Coconut Creek, United States Seminole Gaming Part time

    Job DescriptionJob DescriptionOverviewSeminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse,...

  • BUSSER - STEAKHOUSE - PT

    2 months ago

    Coconut Creek, United States HardRock Seminole Part time

    Job DescriptionJob DescriptionOverviewSeminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse,...

  • SUPERVISOR - SLOT TECHNICIAN

    1 month ago

    Coconut Creek, United States Seminole Gaming Full time

    Job DescriptionJob DescriptionResponsibilitiesThe Slot Technical Supervisor plans, organizes, and directs the installations, unscheduled maintenance, and special projects on all slot machines and related equipment. The Slot Technical Supervisor performs and supervises Slot Technicians performing all of the “Essential Functions/Duties” listed...

  • District Manager

    1 month ago

    Battle Creek, MI, United States District Manager Full time

      Description Using your past leadership experience, you will: Grow a portfolio of successful businesses: Develop district-level strategies to achieve each restaurant’s financial, operational and customer-service goals, while addressing each unit’s unique strengths and challenges.  Develop and execute store level plans that build sales, increase...

  • Front Desk Agent

    2 months ago

    Cripple Creek, United States Chamonix Casino Hotel Full time

    ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Provide a warm and friendly welcome to guests as they arrive, creating a positive first impression. Always provided the highest level of overall customer service by enforcing 4-star standards. Goes above and beyond to make every guest feel special. Efficiently handles the check-in and check-out processes by...