FLOOR SUPERVISOR

2 months ago

Coconut Creek, United States HardRock Seminole Full time
Job DescriptionJob Description

Overview

Seminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse, NYY Steak, Sorrisi Italian Restaurant and the New York-style 1st Street Deli. Guests can entertain with live music and listen to tunes from the region's top DJs at Legends Lounge, Nectar and Sunset Grill. The Pavilion, a 1,200-seat capacity entertainment venue, has been a home to acts like Tony Orlando, Frank Sinatra Jr., Joan Collins and many more.

Open 24/7, 365 days a year, Seminole Casino Coconut Creek is located at the corner of U.S. 441 (State Road 7) and Sample Road at 5550 NW 40 Street in Coconut Creek, Fla. For more information, call 954.977.6700; visit us online at CasinoCoco.com or facebook.com/seminolecasinocococreek or follow us on Instagram

@seminolecasinococonutcreek and Twitter @SemCasinoCoCo

Our Commitment to Service:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.


Responsibilities

Responsible for smooth operation of a specific amount of table games within a gaming pit(s) to include:

  • Offers the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.
  • Monitors and adjusts table game limits with respect to gaming volume.
  • Responsible for handling customer requests, including information, markers, and comps.
  • Ensures accuracy of all monetary transactions.
  • Responsible for compliance with all Seminole Gaming's Compliance and Regulations and Federal CTR & SARC regulations.
  • Responsible for specific table games scheduling for Dealers.
  • Responsible for maintaining a high level of subordinate performance and productivity.
  • Responsible for customer enjoyment and satisfaction.

Qualifications

  • Five (5) years table game experience required.
  • Two (2) years in a Dual-Rated management level capacity or above is preferred.
  • Must be knowledgeable in all primary casino games and most secondary games.
  • Must possess excellent communication and customer service skills.
  • Required exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
  • Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas.
  • Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete standard Seminole Tribe of Florida forms and reports are required.
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Work Environment:

  • May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

  • Credit Check
  • Criminal Background Check
  • Drug Screen


Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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