Manager of Tech Support

2 weeks ago


Houston, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Manager of Tech Support to join our team in Houston, Texas. This role involves taking the lead in managing and supporting our tech infrastructure, with a specific focus on Citrix Technologies, Cloud Technologies, and ERP Solutions. As our Manager of Tech Support, you will be an integral part of our team, ensuring our technological resources are up-to-date, secure, and functioning optimally.

Responsibilities:

• Overseeing the deployment and troubleshooting of Citrix and Cloud Technologies
• Managing ERP - Enterprise Resource Planning systems and ensuring they are optimally utilised
• Taking responsibility for Firewall Technologies and ensuring their effective use
• Overseeing the use and functionality of Active Directory services
• Conducting regular auditing of our systems to identify potential issues and areas for improvement
• Managing Backup Technologies to ensure data safety and integrity
• Overseeing computer hardware management and maintenance
• Supervising the deployment of new tech solutions and updates
• Ensuring that our tech support team is well-trained and able to handle any tech-related inquiries or issues.• Proficiency in Citrix Technologies
• Familiarity with Cloud Technologies
• Experience with ERP - Enterprise Resource Planning
• Knowledge of ERP Solutions
• Understanding of Firewall Technologies
• Competence in Active Directory
• Auditing skills
• Expertise in Backup Technologies
• Ability to manage Computer Hardware
• Experience in managing Deployments

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