Tech Support Professional

1 week ago


Houston, Texas, United States The Law Offices of Hilda L. Sibrian Full time
Job Title: Tech Support Professional

$65,000 - $90,000 per year

Company Overview

The Law Offices of Hilda L. Sibrian is a personal injury law firm based in Houston with over 20 years of experience.

Job Description

We are seeking an experienced IT Support Analyst to join our team. The ideal candidate will help manage our Needles legal case management software, RingCentral VOIP system, and troubleshoot staff technology issues.

Responsibilities:
  • Assist in managing case management software by running reports, training staff, and applying updates
  • Help manage the RingCentral VOIP system
  • Understand user requirements and procedures
  • Review computer system capabilities and apply updates as needed
  • Determine cost, timetable, and compatibility for new systems
  • Consult with managers to implement new computer systems
  • Provide exceptional customer service in person, via phone, and email as appropriate
  • Resolve help desk issues including troubleshooting hardware and software issues
Required Skills and Qualifications

We are looking for candidates with 1-3 years of previous experience in IT, computer science, or related fields. RingCentral VOIP system experience and knowledge of the Needles legal case management system are preferred.

  1. Strong problem-solving and critical thinking skills
  2. Ability to learn new technologies quickly
  3. Excellent organizational skills
  4. Strong customer service and communication skills
Benefits

We offer a competitive salary, excellent benefits package, including medical, dental, and vision insurance, along with a 401(k) retirement plan with employer contributions matching.



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