Desktop Support Analyst

2 weeks ago


Middleton, United States Robert Half Full time
Job DescriptionJob Description

Robert Half Technology is looking to grow the Desktop Support team for our client about in Madison, WI. The Desktop Support Analyst will be joining a team of 5 other individuals handling similar or escalated tickets. You will be supporting internal customers in a few locations walking distance. You will get your steps in daily The Desktop Support Analyst will be working in a Microsoft environment, Windows 7 & 10, printers, specialized applications, and working deskside with end users about 50% of your time. The other 50% will be remote support. This is a fun team that works hard and encourages independent work and research to come up with solutions. There is a knowledge base and ticketing system you will use as well.


If you are interested, please apply online


Must haves: 2+ more years

• Desktop/Printers/overall Device Support

• Excellent customer service - most out in the plant working with end users, all internal staff at the plant

• Hardware/Imaging

• Microsoft environment - O365


We are looking for a Desktop Support Analyst with a minimum of two or more years of providing technical support to internal users for a mid to larger company. The diversity of work will keep you busy. Thank you

• Minimum of 2 years of experience in a similar role within the Service industry.

• Strong proficiency in Computer Hardware.

• Extensive knowledge and experience with Active Directory.

• Practical experience with SCCM is required.

• Proficiency in Office 365.

• Familiarity with Windows Azure is a plus.

• Experience in Desktop Imaging is mandatory.

• Ability to work with Hardware Devices.

• Experience with Imaging Devices is desirable.

• Familiarity with Asset Management processes and systems.



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