Desktop Support Analyst
2 weeks ago
Robert Half Technology is looking to grow the Desktop Support team for our client about in Madison, WI. The Desktop Support Analyst will be joining a team of 5 other individuals handling similar or escalated tickets. You will be supporting internal customers in a few locations walking distance. You will get your steps in daily The Desktop Support Analyst will be working in a Microsoft environment, Windows 7 & 10, printers, specialized applications, and working deskside with end users about 50% of your time. The other 50% will be remote support. This is a fun team that works hard and encourages independent work and research to come up with solutions. There is a knowledge base and ticketing system you will use as well.
If you are interested, please apply online
Must haves: 2+ more years
• Desktop/Printers/overall Device Support
• Excellent customer service - most out in the plant working with end users, all internal staff at the plant
• Hardware/Imaging
• Microsoft environment - O365
We are looking for a Desktop Support Analyst with a minimum of two or more years of providing technical support to internal users for a mid to larger company. The diversity of work will keep you busy. Thank you
• Minimum of 2 years of experience in a similar role within the Service industry.
• Strong proficiency in Computer Hardware.
• Extensive knowledge and experience with Active Directory.
• Practical experience with SCCM is required.
• Proficiency in Office 365.
• Familiarity with Windows Azure is a plus.
• Experience in Desktop Imaging is mandatory.
• Ability to work with Hardware Devices.
• Experience with Imaging Devices is desirable.
• Familiarity with Asset Management processes and systems.
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