Fire Alarm Field Service Supervisor

1 month ago

Arlington, United States W3Global Inc. Full time
Job DescriptionJob Description

About the job

Great Money. Great Benefits.

We know you have a lot of options for work these days, so let's cut to the chase. We ask you to join our team, because we believe there's no better place to build or finish your career in the security systems industry. We've been at this for 52 years, still family-owned, and the first employee we hired is still with us today. That tells you something about how we value people, and how our employees value working here.

We are seeking a talented Fire Alarm Field Supervisor to work in our Service group from our headquarters in Arlington, Massachusetts.

Summary Of Duties and Responsibilities

Duties include but are not limited to the following: responsible for oversight of assigned fire service/inspection staff. Provide superior technical support to fire staff and key accounts. Must be proficient at service/inspections of all systems that are in place in our customer base. All inspections must meet the highest quality standards set forth, while assuring a professional and safe working environment. Communicates effectively with technical staff and external customers.

Duties And Responsibilities

· Responsible for direct supervision of fire team.

· Provide field and phone support for fire technicians.

· Manage day-to-day needs of fire team including praise, motivation, and discipline.

· Be an advocate for the fire team by making sure they have the resources needed to carry out their daily tasks i.e. tools, training, helpers, etc.

· Assist in the ongoing training of new and existing fire technicians.

· Review daily schedule. Assist technicians at sites as necessary.

· Monitors quality of inspections and service work performed at customer site to ensure the highest quality of standard and safety.

· Review accuracy of completed fire inspection records. Provides accurate, detailed, and timely paperwork and reports to management.

· Review timecards and oversee/approve the assignment of overtime.

· Responsible for administering technician's performance reviews based on productivity, quality, attendance, job profit and technical advancements.

· Assist in formulating policy, procedures and guidelines that would further the growth, development and professionalism of the fire team with a goal of superior customer satisfaction.

· Responsible for updating all manuals, safety practices, and technical information.

· Key accounts are to receive routine support visits.

· Recommend corrective services to adjust customer complaints.

· Must be able to drive a company vehicle adhere to policy and maintain vehicle.

Additional Duties

· Research and obtain information on position specific training opportunities.

· Responsible for handling on-call duties on a regular scheduled basis.

· Other duties as required or assigned by company management.

· Must be able to obtain a Department of Defense security clearance and or/Massachusetts security clearance.

Equipment Used to Perform Job

- Must be skilled using the following equipment: a ladder, company vehicle, hand tools, (I.E. screwdriver, drill, meters, telephone headset, soldering iron, pipe bender, hilti gun etc.) and telephone, lift, computer and adding machine.

- Must be able to lift 50 pounds.

Required Experience and Education

· Ideal candidate must have 2-3 years supervisory experience as previous supervisory experience would be helpful.

· Must hold 7 years' experience in same field/industry

· Electronics degree or equivalent work experience in the electronics field is required.

· This person must be able to manage multiple tasks simultaneously and work well with other people.

License Required

Massachusetts Electricians Journeyman "B" or System Technician "D" license and valid Driver's License.

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