Help Desk Analyst II
2 months ago
Responsibilities
• Provide technical assistance to staff on various computer hardware and software issues
• Maintain and monitor software libraries and service logs to ensure all repairs and upgrades to hardware and software are properly documented
• Repair computer hardware and troubleshoot hardware/software issues to provide solutions and maintain smooth operations
• Install new computer hardware/software and integrate it into existing networks to facilitate system upgrades and expansions
• Maintain existing Local Area Networks (LANs) and Wide Area Networks (WAN)
• Manage Email and Internet connections to ensure consistent and uninterrupted communication channels
• Repair nonpublic hardware at remote locations to ensure system functionality and performance
• Organize and monitor inventory of hardware, spare parts, software, and supporting documentation to maintain adequate supplies and keep records up to date.• Must hold a minimum of 2 years of experience in a similar role or related field.
• Proficiency in Android Development is required.
• Knowledge and experience with Cisco Technologies is essential.
• Familiarity with Citrix Technologies is a must.
• Comfortable working with Mac Computers.
• Proficient in Microsoft software and tools.
• Experience in Active Directory management is necessary.
• Proficiency in handling Apple Devices.
• Understanding of Computer Hardware.
• Knowledge of Configuration Management.
• Experience with Deployments is required.
• Familiarity with Chromebook and Google Apps, including Google Docs.
• Able to legally work in the country of employment.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• Must be a team player and able to work collaboratively with others.
• Ability to handle multiple tasks and prioritize effectively.
• High level of customer service skills.
• Demonstrated ability to learn new technologies quickly.
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