Help Desk Technician

1 week ago

Topeka, United States Chipton Ross Inc. Full time
Job DescriptionJob Description

Hiring Now

1 day in office

Must be local to Topeka, KS

 

12-month renewable contract in Topeka, KS

Chipton-Ross is seeking a Help Desk Analyst for a hybrid contract opportunity in Topeka, KS.

RESPONSIBILITIES:

Under general supervision, act as first contact for any computer, application or system-related problems and be able to provide direct, telephone based and remote control/diagnostic support services to include software, hardware, and network connectivity support to internal users on standard PCs, laptops, various mobile devices, Windows desktop applications and technologies including MS Office365, Outlook, Edge, Adobe Reader, VPN connectivity, Citrix, printers, and applications developed and/or hosted in-house. Support is provided in a process-oriented environment with Service Level Objectives and specific focus on exceeding customers' expectations by delivering quality customer service.

· With minimal supervision, uses technical expertise and established guidelines to complete routine and assigned tasks accurately and in a timely manner.

· Consistently uses courtesy while providing support to end users. Asks questions to gather information about the problem and listens carefully.

  Guides the user through diagnostic and resolution procedures, using clear and concise directions.

· Resolves a variety of Service Desk ticket problems with good judgment, attention to detail, persistence, and in a timely manner. Documents, tracks, and monitors trouble tickets to resolution. Meets SLA requirements.

· Follows policies and procedure to ensure corporate data security.

· Executes and enforces user access guidelines and procedures.

· Demonstrates working knowledge of and troubleshoots configuration and connectivity to client/server and web-based enterprise applications and mobile-workforce applications.

· Responds positively and promptly to coworker requests for assistance.

· Participates in assigned projects, contributing to their accurate and timely completion.

· Communicates effectively with all levels of employees, both technical and non-technical.

 

REQUIRED EXPERIENCE:

Prefer CompTIA A+ or Net + certifications. Education or training in ITIL, electronics, organizing, planning, decision making, and effective communication skills preferred.

Successful candidate must have more than two years of demonstrated job experience using basic writing, effective communications, training, and technical reading skills as well as skills in interpersonal relations, handling conflict, organizing, analyzing, planning, judgment, listening, decision making, cooperation, sensitivity to others, technical problem solving, and system troubleshooting.

 

Candidate must be familiar with Incident Management software and processes, remote management tools, and has higher than average customer service skills.

Experience with ServiceNow, Office 365, Citrix, and Mobile Device Operating Systems is preferred. In addition to normal office work conditions, candidate must have the ability to perform the physical activities of the job.

Valid driver's license required.

This job is performed with little supervision and REQUIRES the candidate to work independently, multi-task and prioritize workload accordingly.

Must be detail oriented and candidate must be able to effectively communicate with all levels of employees, including technical and non-technical in a timely manner. Candidate should have proficient keyboarding skills with little to no errors (no less than 40WPM).

 

EDUCATION:

Accredited Bachelor's degree in a related field and 1 year recent experience in Service Desk operations.

Associate's degree in a computer science-related field and 2 years recent experience in Service Desk operations.

High School diploma and two years of demonstrated work experience on a Service Desk.

 

WORK HOURS:

Full-Time 1st Shift

This is a Monday through Friday position. Hours vary from 6:30a-5:00p (working eight-hour shift to cover core work hours).

Candidate will be required to report to their assignment for up to 1 or 2 weeks to receive the necessary equipment and training for this position.

Once established this position will be WFH 3-4 days a week, with 1 day a week in-office or as scheduled.

 Hourly pay rate is: $22.00-$25.00

MISCELLANEOUS:

(Position includes support at Wolf Creek, therefore candidate will need to be US Citizen and will be required to complete 2 background screenings. Mandatory supplier screening and Evergy will also process background for remote access for Wolf Creek).

 

Company DescriptionOur client is an award-winning engineering and construction company. They value commitment, excellence, and integrity. They have built their reputation working in a broad array of public and private sectors, including local and federal government, utility, healthcare, churches, and schools.Company DescriptionOur client is an award-winning engineering and construction company. They value commitment, excellence, and integrity. They have built their reputation working in a broad array of public and private sectors, including local and federal government, utility, healthcare, churches, and schools.

  • IT Help Desk Specialist

    7 days ago

    Topeka, Kansas, United States Chipton Ross Inc. Full time

    Job OverviewWe are seeking a highly skilled IT Help Desk Specialist to join our team in Topeka, KS.This is a full-time position with a hybrid work arrangement, requiring 1 day of on-site work and 3-4 days of remote work per week.The hourly pay rate for this position is between $22.00-$25.00 per hour.

  • Help Desk Associate Role

    7 days ago

    Topeka, Kansas, United States Mercury Broadband Full time

    At Mercury Broadband, we are seeking a Help Desk Associate to join our team in Topeka, Kansas. The successful candidate will have a strong background in customer service and technical support, with excellent communication skills.Job Overview:The Help Desk Associate will be responsible for providing technical support to customers via phone, email, or...

  • Help Desk Associate

    4 weeks ago

    Topeka, Kansas, United States YoungWilliams Full time

    OverviewWe are seeking a highly skilled and motivated Help Desk Associate to join our team at YoungWilliams.About the RoleThis is a customer-facing position that requires strong communication skills, attention to detail, and the ability to work independently with minimal supervision. The ideal candidate will be able to effectively handle multiple priorities,...

  • Desk Clerk

    2 weeks ago

    Topeka, United States AIM Strategies Full time

    DESK CLERKDEPARTMENT: Rooms REPORTS TO: Front Office Manager STATUS: Non-Exempt POSITION SUMMARY: This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and...

  • Desk Clerk

    2 weeks ago

    Topeka, United States AIM Strategies Full time

    DESK CLERKDEPARTMENT: Rooms REPORTS TO: Front Office Manager STATUS: Non-Exempt POSITION SUMMARY: This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and...

  • IT Support Technician

    3 weeks ago

    Topeka, United States Strategic Staffing Solutions Full time

    Duration: 24 MonthsRole Type: W2 contract engagementPay Rate: $24-26/hour – medical benefits available*2 openings - Onsite is required.Job Description:The PC Refresh technician will provide delivery, installation, configuration, testing, and production support of new endpoint devices to the customer’s user base in a predominantly Windows based...

  • PC Support Technician

    4 weeks ago

    Topeka, United States Strategic Staffing Solutions Full time

    Location: Topeka, KS (Onsite)Duration: 24 MonthsRole Type: W2 contract engagementPay Rate: $24-26/hour – medical benefits available*2 openings - onsite is required.Job Description:The PC Refresh technician will provide delivery, installation, configuration, testing, and production support of new endpoint devices to the customer’s user base in a...

  • Front Desk Agent

    4 weeks ago

    Topeka, United States Courtyard Topeka Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Exterminator Technician

    7 days ago

    Topeka, Kansas, United States Ecolab Full time

    Job DescriptionWe are seeking an experienced and skilled Exterminator Technician to join our team. As an Exterminator Technician, you will be responsible for providing high-quality services to commercial customers in the hospitality industry and other businesses.Your primary focus will be on identifying solutions to pest problems and helping our customers...

  • Pest Control Technician

    4 months ago

    Topeka, United States Terminix Full time

    Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the worlds leading brands and serve...

  • Electrical Technician

    7 days ago

    Topeka, United States Pinnacle Employer Services Full time

    HIRING FOR: LEAD Technician – Electrical Manufacturing / Industrial and commercialPinnacle Staffing Groups has partnered with a national electrical manufacturer that helps industrial manufacturing and processing facilities across the country power their operations with innovative electrical solutions. Our client is experiencing tremendous growth and is...

  • Experienced Maintenance Technician

    3 weeks ago

    Topeka, Kansas, United States Frito-Lay North America Full time

    Company OverviewFrito-Lay North America is a leading manufacturer of snack foods, and we're seeking an experienced maintenance technician to join our team. With a strong focus on quality and safety, we're committed to providing our employees with a positive and rewarding work environment.SalaryThe estimated salary for this position is $65,000 - $85,000 per...

  • Service Technician, Appliance Repair

    3 months ago

    Topeka, United States Transformco Full time

    Job Description Appliance and Refrigeration Repair Technician Why an Appliance Repair Technician career might be right for you: You like solving problems – Each repair is different. You enjoy diagnosing problems and figuring out solutions You like fixing things – Getting things working again is a satisfying outcome. You did that! You...

  • Information Support Specialist

    1 month ago

    Topeka, Kansas, United States State of Kansas Full time

    IT Support Role OverviewThis position requires a Support Analyst I to provide technical assistance in a 24x7x365 Computer Service Desk environment, under the Administrative Branch of the KBI. The ideal candidate will assist KBI staff, law enforcement officers, and external customers with day-to-day operational needs, including hardware, software, and...

  • Cath Lab Technician

    3 weeks ago

    Topeka, Kansas, United States Titan Medical Full time

    About This OpportunityWe are seeking a skilled Cath Lab Technician to join our team in Kansas for a 13-week assignment.Key ResponsibilitiesProvide technical assistance during catheterization proceduresAssist physicians and other healthcare professionals with patient careMaintain a clean and organized workspaceRequirementsMinimum of 2 years experience as a...

  • Diesel Technician/Mechanic III

    2 weeks ago

    TOPEKA, United States Penske Truck Leasing Full time

    4725 US-24 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape...

  • Diesel Technician/Mechanic III

    2 weeks ago

    Topeka, United States Penske Truck Leasing Full time

    4725 US-24 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our...

  • Diesel Technician/Mechanic III

    1 week ago

    TOPEKA, United States Penske Truck Leasing Full time

    4725 US-24 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape...

  • Diesel Technician/Mechanic III

    2 weeks ago

    TOPEKA, United States Penske Truck Leasing Full time

    4725 US-24 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape...

  • Diesel Technician/Mechanic III

    2 weeks ago

    Topeka, United States Penske Truck Leasing Full time

    4725 US-24 What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape and on the...