Customer Service Representative

1 week ago


Chicago, United States LHH Recruitment Solutions Full time
Job DescriptionJob DescriptionCustomer Service Representative

We are seeking a highly motivated and customer-oriented Customer Service Representative to join our client’s growing team. In this role, you will be the primary point of contact for our customers, providing excellent support and ensuring their satisfaction. This is a Contract opportunity located in Chicago, IL.

Responsibilities:
  • Answer incoming customer inquiries via phone, email, and chat.
  • Resolve customer issues and complaints promptly and efficiently.
  • Provide accurate and helpful information regarding our products or services.
  • Guide customers through troubleshooting steps and resolve technical issues when possible.
  • Document all customer interactions in our CRM system.
  • Meet or exceed call center performance metrics, such as call handle time and customer satisfaction scores.
  • Adhere to call center protocols and procedures.
  • Effectively manage multiple customer inquiries simultaneously.
  • Process customer orders accurately and efficiently.
  • Assist with order tracking and delivery inquiries.
  • Handle returns and exchanges.
  • Build strong customer relationships through proactive communication and personalized service.
  • Identify and escalate customer concerns to appropriate departments.
  • Proactively identify opportunities to improve the customer experience.

Qualifications:
  • High school diploma or equivalent required; some college preferred.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong customer service orientation with a focus on exceeding customer expectations.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite.
  • Experience with CRM software (e.g., Salesforce, Zendesk) is a plus.

Job Details:
  • Contract
  • Monday- Friday, onsite
  • Pay $18-$21 an hour depending on experience

If you are interested, please apply and submit your resume.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
 

Pay Details: $18.00 to $21.00 per hour

Search managed by: Kim Moeslein

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance



  • Chicago, Illinois, United States At Your Service Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team as a Guest Services Switchboard Operator. This is an excellent opportunity to learn and grow with our company, At Your Service.


  • Chicago, Illinois, United States Compass Group USA Full time

    Customer Service Representative Job Summary: We are seeking a Customer Service Representative to join our team at Lincoln Park Zoo! As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing cash transactions, and maintaining a clean and organized store environment. You will also be required to...


  • Chicago, United States North Bridge Staffing Full time

    Exciting new Customer Service Representative opening with a well-established Non-profit Organization located in the Streeterville neighborhood. Hybrid schedule, 2/3-days a week in office. Temporary: ASAP through end of the year $20-$23/hour based on experience Job description We are looking for a customer-oriented service representative. A customer service...


  • Chicago, Illinois, United States SP Plus Corporation Full time

    Customer Service Representative Job DescriptionWe are seeking a friendly and efficient Customer Service Representative to join our team at SP Plus Corporation in Chicago, IL. As a Customer Service Representative, you will be responsible for providing exceptional customer service and resolving customer complaints.Job Summary:Treat each customer with respect...


  • Chicago, Illinois, United States SP Plus Corporation Full time

    Customer Service Representative Job RequirementsWe are seeking a friendly and attentive Customer Service Representative to join our team at SP Plus Corporation in Chicago, IL.As a Customer Service Representative, you will be responsible for ensuring that our customers have a positive experience at our parking facilities.Key Responsibilities:Treat each...


  • Chicago, United States North Bridge Staffing Group Full time

    Exciting new Customer Service Representative opening with a well-established Non-profit Organization located in the Streeterville neighborhood.Hybrid schedule, 2/3-days a week in office.Temporary: ASAP through end of the year$20-$23/hour based on experienceJob descriptionWe are looking for a customer-oriented service representative. A customer service...


  • Chicago, United States North Bridge Staffing Group Full time

    Exciting new Customer Service Representative opening with a well-established Non-profit Organization located in the Streeterville neighborhood.Hybrid schedule, 2/3-days a week in office.Temporary: ASAP through end of the year$20-$23/hour based on experienceJob descriptionWe are looking for a customer-oriented service representative. A customer service...


  • Chicago, Illinois, United States Your Company Name Full time

    Customer Service Representative Job Description:Your Company Name is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for greeting customers with a smile and welcoming them to the store, offering assistance and answering any questions they may have about products, promotions, or store...


  • Chicago, United States Sparkle Express Car Wash Full time $16 - $18

    Sparkle Express Car Wash – Customer Service Representative (Chicago, IL – 100 S Western Ave)$16–$18/hr + CommAre you an energetic, outgoing individual with a passion for delivering exceptional customer experiences? Do you enjoy interacting with people and helping them discover value in great products? If so, Sparkle Express Car Wash is looking for YOU...


  • Chicago, Illinois, United States R B PEST SOLUTIONS INC Full time

    We are seeking a Customer Service Representative to join R B PEST SOLUTIONS INC. The estimated annual salary for this role is $45,000-$55,000.Job DescriptionThis role involves communicating with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience. Key responsibilities...


  • Chicago, Illinois, United States Strategic Delivery Solutions, LLC Full time

    At Strategic Delivery Solutions, LLC, we are committed to delivering exceptional customer service and building strong relationships with our clients.To achieve this goal, we are seeking a highly skilled Customer Service Representative to join our team in the Ashland, VA area.This role offers a competitive salary of $18-20 per hour and a comprehensive...


  • Chicago, Illinois, United States Which Wich Superior Sandwiches Full time

    Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and fast-paced environment? If so, we're seeking a talented Customer Service Representative to join our team at Which Wich Superior Sandwiches.As a Customer Service Representative, you'll be responsible for taking guest orders, recommending our signature sandwiches...


  • Chicago, Illinois, United States Which Wich Superior Sandwiches Full time

    We're seeking a skilled and enthusiastic Customer Service Representative to join our team at Which Wich Superior Sandwiches. In this role, you'll be responsible for providing top-notch customer service and ensuring that every guest leaves feeling satisfied with their experience.The estimated salary for this position is approximately $13-$16 per hour, based...


  • Chicago, Illinois, United States Chicago Transit Authority Full time

    Job Summary: The Customer Service Representative will serve as the primary point of contact for customers, providing information, problem-solving, and advocating for mass transit consumers. This role requires handling a high volume of calls via an inbound call center, delivering exceptional service standards, and promoting a positive image for the Chicago...


  • Chicago, Illinois, United States NATIONS BEST HOLDINGS LLC Full time

    Job OverviewWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, answering their inquiries, and assisting with their needs.As a representative of Nations Best Holdings LLC, you will embody our values of...


  • Chicago, Illinois, United States Your Company Name Full time

    About the Position:Your Company Name is seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and be able to provide a positive shopping experience for our customers.About the Role:As a Customer Service Representative, you will be responsible for answering customer questions,...


  • Chicago, Illinois, United States Eligo Energy, LLC Full time

    Customer Service Representative OpportunityEligo Energy, LLC is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. This role offers an excellent opportunity for individuals who enjoy helping others and providing exceptional service.The estimated salary for this position is $55,000 - $65,000 per year,...


  • Chicago, Illinois, United States Domino's Pizza LLC Full time

    About UsAt Domino's Pizza LLC, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in helping us achieve this goal.The RoleWe're seeking an energetic and enthusiastic individual to join our team as a Customer Service Representative. In this role, you'll be responsible for handling...


  • Chicago, United States The LaSalle Group Full time

    Are you someone who thrives on delivering exceptional customer experiences? LaSalle Network is teaming up with a leading national company, and we're on the lookout for an enthusiastic individual to join their Chicago-based team as a Customer Service Representative. This contract-to-hire opportunity offers competitive hourly pay, comprehensive training and...


  • Chicago, Illinois, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeWe are looking for a friendly and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing excellent customer service to our customers, answering phone calls, operating the cash register, and maintaining a clean and organized...