Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-oriented Customer Service Representative to join our client’s growing team. In this role, you will be the primary point of contact for our customers, providing excellent support and ensuring their satisfaction. This is a Contract opportunity located in Chicago, IL.
Responsibilities:
- Answer incoming customer inquiries via phone, email, and chat.
- Resolve customer issues and complaints promptly and efficiently.
- Provide accurate and helpful information regarding our products or services.
- Guide customers through troubleshooting steps and resolve technical issues when possible.
- Document all customer interactions in our CRM system.
- Meet or exceed call center performance metrics, such as call handle time and customer satisfaction scores.
- Adhere to call center protocols and procedures.
- Effectively manage multiple customer inquiries simultaneously.
- Process customer orders accurately and efficiently.
- Assist with order tracking and delivery inquiries.
- Handle returns and exchanges.
- Build strong customer relationships through proactive communication and personalized service.
- Identify and escalate customer concerns to appropriate departments.
- Proactively identify opportunities to improve the customer experience.
Qualifications:
- High school diploma or equivalent required; some college preferred.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong customer service orientation with a focus on exceeding customer expectations.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite.
- Experience with CRM software (e.g., Salesforce, Zendesk) is a plus.
Job Details:
- Contract
- Monday- Friday, onsite
- Pay $18-$21 an hour depending on experience
If you are interested, please apply and submit your resume.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $18.00 to $21.00 per hour
Search managed by: Kim Moeslein
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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