Customer Service Representative

23 hours ago


Chicago, United States North Bridge Staffing Group Full time

Exciting new Customer Service Representative opening with a well-established Non-profit Organization located in the Streeterville neighborhood.


  • Hybrid schedule, 2/3-days a week in office.
  • Temporary: ASAP through end of the year
  • $20-$23/hour based on experience


Job description

We are looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


Responsibilities

  • Make outbound membership renewal calls
  • Inbound calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies


Skills

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively


Schedule

  • Monday-Friday, 8:30am-5pm


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