Customer Success Specialist
1 week ago
We are in search of a Customer Success Specialist to be a part of our team. Based in Jersey City, New Jersey, this role offers a short term contract employment opportunity. The main function of this job will be to engage with potential sponsors or exhibitors, ensuring their interests are appropriately tracked in Salesforce. This role is integral to our sales team, but does not involve direct sales calls or closing deals.
Responsibilities:
• Engage and track potential sponsors and exhibitors expressing interest in our events
• Utilize Salesforce to maintain accurate records of customer interactions
• Ensure all customer inquiries are responded to in a timely and efficient manner
• Monitor customer accounts and take appropriate action when necessary
• Assist customers in understanding our services and resolving any issues they may face
• Liaise with the sales team to ensure customer needs are met and potential opportunities are identified
• Provide a high level of customer service to maintain customer satisfaction
• Use CRM tools to manage and analyze customer interactions and data
• Demonstrable experience with CRM systems, preferably Salesforce Platform• Proven ability to assist customers and provide exceptional customer service
• Strong interpersonal and communication skills
• Excellent problem-solving abilities and a customer-centric approach
• Ability to build strong relationships with customers to improve customer retention
• Proficiency in managing and analyzing customer data and feedback to improve customer experience
• Experience in training customers on using products effectively
• Ability to collaborate effectively with internal teams to ensure customer needs are met
• Proven track record in achieving customer success related KPIs
• Strong organizational and multitasking skills
• Ability to work independently and as part of a team.
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