Dispatcher

3 weeks ago


Mountain Home, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a permanent employment opportunity for a Dispatcher in the industry located in Mills River, North Carolina, United States. In this role, you will be working in an office environment, focusing on client resolution and dispatching to high priority calls. Utilizing your skills in various computer programs and customer relationship management (CRM), you will be instrumental in driving the growth of our business.

Responsibilities:
• Prioritize and dispatch high value calls to generate more revenue for the business
• Utilize Servicetitan, a plumbing software, to manage dispatching processes
• Handle client resolutions effectively to maintain good client relationships
• Use your experience in customer service to enhance client experience
• Be responsible for managing the IBM AS/400 system and the ADP Financial Services software
• Answer inbound calls and address customer inquiries in a timely and detail oriented manner
• Utilize the 'About Time' management system to ensure efficient time tracking
• Perform billing functions as required to ensure accurate invoicing
• Be on-call one night per week and every fourth week for handling issues, not live calls
• Display strong communication skills to interact with various stakeholders effectively.• Proficiency in ADP - Financial Services is required
• Must be adept at using various Computer Programs
• Experience in Customer Relationship Management (CRM) systems is needed
• Familiarity with IBM AS/400 is necessary
• Should be competent in using Management System
• Knowledge of About Time software is beneficial
• Ability to answer and respond to queries effectively
• Must be capable of Answering Inbound Calls
• Should be able to handle Billing Functions accurately
• Excellent Communication skills are essential
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