Ski Butler Operations Manager

4 days ago


Copper Mountain, Colorado, United States SKi Butlers Full time

About the Role

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Ski Butlers is seeking a highly effective Team Leader to join our team in Vail, CO. As a Team Leader, you will be responsible for upholding our customer service standards while managing the flow of day-to-day operations.

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Key Responsibilities

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  • Manage the opening and closing of the shop daily">
  • Plan delivery routes, support calls, and pickups for the current and upcoming shift">
  • Respond to customer inquiries in a timely manner">
  • Dispatch ski technicians on reactive support calls">
  • Ensure brand standards are met daily">
  • Set up the next shift for success">
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Secondary Responsibilities

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  • Schedule work assignments for the following shift">
  • Provide real-time feedback and coaching to ensure we meet our Key Customer Requirements">
  • Assist labor management during slow periods">
  • Take reservations and issue refunds">
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Perks and Benefits

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  • Epic Merchant Pass">
  • Free Alterra Mountain Company Employee pass">
  • Ability to upgrade to full Ikon Pass at a heavily discounted rate">
  • Access to 645+ industry-discounted brands through Expertvoice">
  • Discounted access to Rossignol/Dynastar/Lange equipment">
  • 401K benefit and match for all staff members over 18 years old">
  • Location-specific, customer-service-based bonuses (4 total in-season)">
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About Us

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Ski Butlers was founded in 2004 to take the hassle out of renting equipment and bring our shared love for the mountains to customers, partners, and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, accountability, and fun above all else.

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Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other.

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We are the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe.

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Delivering exceptional service, being purposeful, keeping it simple, remaining curious, and giving back to our communities amounts to the foundation Ski Butlers was built on.

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As team members, we don't stop there. Our culture is about being part of something bigger. Whether it's contributing to our net-zero climate initiatives, building lifelong friendships, or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.

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Ski Butlers is a stand-alone business under Denver-based Alterra Mountain Company.

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Salary Information

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The estimated salary for this role is $21/hour base wage, plus tips.

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Requirements

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Expect weekend and holiday work. Daily operations are broken into morning and evening shifts. Previous hospitality experience is preferred but not required.



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