Application Support Analyst
4 weeks ago
Responsibilities:
• Analyze and provide solutions to applications submitted by clients in a timely manner
• Collaborate with various resolver groups in response to tickets submitted by clients
• Generate comprehensive reports on the status of tickets submitted by clients
• Understand and apply the software development process in day-to-day tasks
• Adhere to Service Level Agreements set by clients and ensure they are met
• Use Microsoft SQL Server and other tools to support application processes
• Utilize problem-solving skills to troubleshoot and resolve issues
• Understand and apply the concept of relational database design and database programming in daily operations
• Prioritize and manage tasks efficiently
• Use ticketing software to manage and track client issues
• Maintain an understanding of the healthcare setting, specifically in the provider/payer environment
• Utilize workflow tools and business process management suites as needed.• A solid understanding of Configuration Management is essential
• Exceptional Customer Service skills are a must
• Proficiency in Microsoft SQL Server is required
• Prior experience in Application Support is necessary
• Familiarity with SDLC - Software Development Life Cycle is expected
• Experience with Ticketing Systems is beneficial
• Basic Troubleshooting skills are required
• Knowledge of the HealthCare Industry is important
• Proficiency in SQL is crucial
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