Application Support Analyst

4 weeks ago


Fort Lauderdale, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of an Application Support Analyst to join our team in the Healthcare industry, located in Fort Lauderdale, Florida. This role entails tracking, reviewing, and analyzing applications submitted by clients, assisting in the resolution of issues with the development team, and supporting our software product used by clients in the healthcare sector.

Responsibilities:
• Analyze and provide solutions to applications submitted by clients in a timely manner
• Collaborate with various resolver groups in response to tickets submitted by clients
• Generate comprehensive reports on the status of tickets submitted by clients
• Understand and apply the software development process in day-to-day tasks
• Adhere to Service Level Agreements set by clients and ensure they are met
• Use Microsoft SQL Server and other tools to support application processes
• Utilize problem-solving skills to troubleshoot and resolve issues
• Understand and apply the concept of relational database design and database programming in daily operations
• Prioritize and manage tasks efficiently
• Use ticketing software to manage and track client issues
• Maintain an understanding of the healthcare setting, specifically in the provider/payer environment
• Utilize workflow tools and business process management suites as needed.• A solid understanding of Configuration Management is essential
• Exceptional Customer Service skills are a must
• Proficiency in Microsoft SQL Server is required
• Prior experience in Application Support is necessary
• Familiarity with SDLC - Software Development Life Cycle is expected
• Experience with Ticketing Systems is beneficial
• Basic Troubleshooting skills are required
• Knowledge of the HealthCare Industry is important
• Proficiency in SQL is crucial

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