Application Support Analyst

3 weeks ago

fort worth, United States Robert Half Full time

We are seeking a skilled and dedicated Application Support Administrator to manage and support the operational needs of our applications, ensuring smooth performance, high availability, and efficient troubleshooting. The ideal candidate will be responsible for overseeing day-to-day application management, responding to technical incidents, providing user support, and working closely with development, infrastructure, and operations teams to optimize application performance.

Responsibilities

  • Application Monitoring & Maintenance: Proactively monitor application performance and availability, identify issues, and implement solutions to maintain high service levels.
  • Troubleshooting & Issue Resolution: Diagnose, document, and resolve application issues quickly, working closely with IT teams and vendors as needed.
  • User Support: Act as a primary point of contact for end-users, addressing inquiries, providing guidance, and managing ticket resolutions within established SLAs.
  • Change Management: Implement and document application changes, patches, and updates following change control processes, coordinating with relevant teams.
  • Performance Optimization: Analyze application performance metrics, identify trends, and work to enhance speed, reliability, and scalability.
  • Documentation: Create and maintain detailed technical and user documentation for applications, troubleshooting procedures, and processes.
  • Collaboration: Work closely with development, network, and infrastructure teams to improve application resilience, security, and reliability.
  • Compliance: Ensure applications are compliant with company policies, security standards, and relevant regulations.
  • On-call Support: Provide after-hours or on-call support as needed to resolve critical issues and maintain system uptime.

Requirements

  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Experience: Minimum of 2 years of experience in application support, IT administration, or a similar role.
  • Technical Skills:
  • Proficiency with windows operating systems
  • Strong troubleshooting skills and knowledge of ITSM tools (e.g., ServiceNow, Jira).
  • Familiarity with database systems (SQL, Oracle) and scripting languages (e.g., PowerShell, Bash).
  • Soft Skills: Excellent problem-solving abilities, customer service orientation, and strong communication skills.
  • Certifications (Preferred): ITIL, CompTIA A+, or relevant certifications in application support or IT management.

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