Call Center Specialist

2 months ago


Gardena, United States Robert Half Full time
Job DescriptionJob Description

We are seeking a bilingual Korean Call Center Specialist in the Financial Services industry located in Gardena, California. In this role, you will be responsible for handling customer queries, managing customer accounts, and maintaining an efficient customer service system. The workplace will be dynamic and fast-paced, offering a long-term contract employment opportunity.


Responsibilities:

• Accurately process customer credit applications

• Efficiently handle inbound calls and provide exceptional customer service

• Utilize CRM and other computer programs to maintain accurate customer records

• Leverage ADP - Financial Services and Avaya CMS to assist customers

• Monitor customer accounts and execute appropriate action when needed

• Ensure all customer interactions are recorded in the customer service software

• Support customers with benefit functions and related queries

• Deliver timely responses to customer inquiries to ensure customer satisfaction

• Use About Time software for effective time management.

• MUST BE BILINGUAL IN KOREAN AND ENGLISH

• Applicants must be willing to work in the Financial Services industry.

• The position on offer is that of a Call Center Specialist.

• No minimum years of experience are required, making it a suitable opportunity for fresh graduates.

• Must have familiarity with ADP - Financial Services.

• Proficiency in using Avaya CMS is a requirement.

• Candidates should have a good understanding of various computer programs.

• CRM knowledge is a necessary skill for this role.

• The ability to use customer service software effectively is a must.

• Knowledge of About Time software is a considerable advantage.

• The candidate should be comfortable with Answer software.

• Experience in answering inbound calls is highly desirable.

• Candidates must be able to assist customers effectively.

• Familiarity with Benefit Functions is a plus.



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