Dental Service Center Representative I or II

12 hours ago


Gardena, California, United States Northrop Grumman Federal Credi Full time
Job Title: Dental Service Center Representative I or II

About the Role:
We are seeking a highly skilled and motivated individual to join our team as a Dental Service Center Representative I or II. As a key member of our customer service team, you will be responsible for providing exceptional support to our members and external partners.

Key Responsibilities:
• Respond to detailed member inquiries regarding dental and vision plans
• Process transaction requests such as enrollment applications, plan transfers, and premium postings
• Reconcile all carrier accounts monthly with additional accounting duties
• Generate documentation to correspond with carriers and members

Requirements:
• High school graduate or equivalent
• Two years' experience working in a call center or customer service environment
• Strong oral and written communication skills
• Ability to exercise patience and prompt resolution in delivering professional high-quality customer service
• Efficient member service and organizational skills
• Ability to handle multiple tasks
• Working knowledge of Microsoft Word, Excel, and Outlook

Salary and Benefits:
Salary: $22.29/hr to $31.21/hr (Dental Service Representative I), $24.99/hr to $34.99/hr (Dental Service Representative II)
Benefits include medical, dental, vision, disability, and life insurance, 401(k)-profit sharing plan with employer matching, and competitive total rewards package including financial benefits and other perks.

How We Work:
We value diversity and inclusion and consider factors such as work experience, education/training, key skills, internal peer equity, market, and business considerations when extending an offer.

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