Helpdesk Administrator

5 days ago

Tempe, Arizona, United States IES Communications Full time

Job Summary:

The Helpdesk Administrator will provide exceptional client experiences and resolve support issues in a prompt and professional manner. This role involves handling server and domain changes, troubleshooting, and configuring various hardware devices.

Key Responsibilities:

  • Set up and maintain basic network operations, including assembly of network hardware and assist the rest of the IT team with various tasks.
  • Set up devices for employees of IES Communications.
  • Provide first and second-level telephone support and problem resolution.
  • Install and test necessary software and hardware.
  • Hardware supported will include Dell and Cisco servers, Lenovo and Dell desktops and laptops, HP printers, various copiers, Cisco network equipment, Cisco and Skype phone systems.
  • Read or listen to client problems and collect necessary information to identify and resolve technical issues.
  • Install, upgrade, and configure network printing, directory structures, and security rights.
  • Identify opportunities to improve support processes.
  • Respond to needs and questions of users concerning their access of network resources.
  • Follow strict privacy policies, complete regular database maintenance tasks, and maintain accurate inventory records.
  • Monitor system backups.
  • Ensure company phone system and computers are in working order.
  • Occasional travel to support remote sites as required.
  • Ability to provide support remotely after hours when required.
  • Other responsibilities as assigned.

Requirements:

  • Must be self-motivated, professional, and positive in approach.
  • Ability to adapt to a changing environment.
  • Must promote the Company culture and mission to all employees, vendors, clients, and business partners.
  • Must be able to act as the Company liaison for interface with customer representative(s).
  • Must possess proven problem-solving and critical thinking skills.
  • Strong written and oral communication, interpersonal, and customer service skills.
  • Ability to multi-task and be organized.
  • Ability to work effectively both independently and on a team.
  • Flexible in handling assignments and attention to detail.
  • Ability to lift and move computers, printers, and servers.

Education, Certification, License, and Skill Requirements:

  • Must possess at least a High School Diploma or GED equivalency (Associates Degree in IT Field preferred).
  • Technical certifications: MCP, A+, MOUS, MCDST, or CCNA preferred.
  • Must possess a minimum of two (2) years of IT experience in a Windows environment.
  • Understanding of networking operating systems, Active Directory, TCP/IP, DHCP, DNS, and remote communications.
  • Must have knowledge of Windows servers, network equipment, personal computers, and other IT hardware.
  • Experience with a IT organization with multiple locations.
  • Must be proficient with Microsoft Office and Windows 10.
  • Basic PowerShell experience, or willing to learn.
  • Must be able to manage multiple tasks/projects simultaneously and work independently as well as with a team.
  • Must meet Company minimum driving standards.

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