Helpdesk Administrator
3 weeks ago
Job Summary:
The Helpdesk Administrator will provide exceptional client experiences and resolve support issues in a prompt and professional manner. This role involves handling server and domain changes, troubleshooting, and configuring various hardware devices.
Key Responsibilities:
- Set up and maintain basic network operations, including assembly of network hardware and assist the rest of the IT team with various tasks.
- Set up devices for employees of IES Communications.
- Provide first and second-level telephone support and problem resolution.
- Install and test necessary software and hardware.
- Hardware supported will include Dell and Cisco servers, Lenovo and Dell desktops and laptops, HP printers, various copiers, Cisco network equipment, Cisco and Skype phone systems.
- Read or listen to client problems and collect necessary information to identify and resolve technical issues.
- Install, upgrade, and configure network printing, directory structures, and security rights.
- Identify opportunities to improve support processes.
- Respond to needs and questions of users concerning their access of network resources.
- Follow strict privacy policies, complete regular database maintenance tasks, and maintain accurate inventory records.
- Monitor system backups.
- Ensure company phone system and computers are in working order.
- Occasional travel to support remote sites as required.
- Ability to provide support remotely after hours when required.
- Other responsibilities as assigned.
Requirements:
- Must be self-motivated, professional, and positive in approach.
- Ability to adapt to a changing environment.
- Must promote the Company culture and mission to all employees, vendors, clients, and business partners.
- Must be able to act as the Company liaison for interface with customer representative(s).
- Must possess proven problem-solving and critical thinking skills.
- Strong written and oral communication, interpersonal, and customer service skills.
- Ability to multi-task and be organized.
- Ability to work effectively both independently and on a team.
- Flexible in handling assignments and attention to detail.
- Ability to lift and move computers, printers, and servers.
Education, Certification, License, and Skill Requirements:
- Must possess at least a High School Diploma or GED equivalency (Associates Degree in IT Field preferred).
- Technical certifications: MCP, A+, MOUS, MCDST, or CCNA preferred.
- Must possess a minimum of two (2) years of IT experience in a Windows environment.
- Understanding of networking operating systems, Active Directory, TCP/IP, DHCP, DNS, and remote communications.
- Must have knowledge of Windows servers, network equipment, personal computers, and other IT hardware.
- Experience with a IT organization with multiple locations.
- Must be proficient with Microsoft Office and Windows 10.
- Basic PowerShell experience, or willing to learn.
- Must be able to manage multiple tasks/projects simultaneously and work independently as well as with a team.
- Must meet Company minimum driving standards.
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