Medical Front Desk Specialist
1 month ago
Responsibilities:
• Greet and assist anyone who presents at the front desk, including patients, visitors, and employees.
• Handle patient check-ins, including verification of personal and financial information, and collection of co-pays and outstanding balances.
• Register new patients and accurately enter all required patient information.
• Aid patients in completing consent forms when necessary.
• Schedule and confirm medical, dental, and behavioral health patient appointments.
• Coordinate daily provider schedules in liaison with the Patient Access Manager.
• Make confirmation calls to patients reminding them of upcoming appointments and any necessary information they need to bring, such as co-pays and current medications.
• Evaluate and process record requests in compliance with HIPAA regulations.
• Answer incoming telephone calls and relay messages as needed.
• Recruit, educate, and enroll patients to the online portal.
• Participate in and serve on committees as assigned.
• Travel when necessary to meet operational needs.
• Attend mandatory staff meetings and agency meetings as assigned.
• Perform other job-related duties as assigned.• Minimum of 1 year experience in a similar role within the healthcare industry
• Proficiency in answering inbound calls and providing prompt assistance
• Ability to perform billing functions accurately and efficiently
• Competence in creating and interpreting charts and graphs
• Experience in patient check-in procedures
• Demonstrated ability to assist patients with care and professionalism
• Proven track record of managing existing patient relationships effectively
• Expertise in patient scheduling, ensuring smooth operations
• Familiarity with 3Com NBX or similar communication systems
• Experience in handling copays and understanding of related procedures
• Basic understanding of medical terminology
• Proficiency in using electronic medical record systems
• Experience in managing and maintaining medical records with utmost confidentiality.
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