Tier III Healthcare Customer Service Representative

6 days ago

Chandler, United States TEKsystems Full time
Job DescriptionJob Description

Join a Growing Healthcare Tech Company here in the Valley

Job Description:

  • Work as a member of the Advanced Tasking Team. This can include but is not limited to:
  • Consult Orders (Specialist Office Visits)
  • Procedure Orders (Ex: MRI/CTs, Radiology, DME, Mammogram, etc.)
  • Prescription Authorization (Ex: High Cost Specialty Medications)
  • Provider Support Room (Ex: Clinically Urgent Tasks for IOPs/VMT Providers.
  • Assisting a patient through the authorization, scheduling and coordination of complex female health procedures. (Ex. Colposcopy)
  • Processing Referrals and Authorizations
  • Maintaining service level agreements in complex insurance authorizations.
  • Meeting or exceeding performance requirements for 6 months minimum (200+Tasks/week).
  • This is an administrative and customer service role where you will speak with patients, insurance providers, and internal parties.

Tier III Customer Service Rep Main Details:

Start Date: 12/16

Pay: $23.25

Schedule: Monday - Sunday 6:00am - 7:00pm (8-Hour Shift)

Location: Tempe, AZ. Near Rio Salado & N Priest

Qualifications:

  • At least 2 years of experience completing referrals and navigating complex insurance portals and highly complex orders in the last 5 years
  • Experience working in a highly productive department with strong metrics accountability & ownership
  • A positive, collaborative attitude with strong team engagement and an action-oriented mindset.
  • Working in a national healthcare organization that understands the complexities of different regions.
  • Experience with working with different EMRs

Benefits of this Healthcare Customer Service Role: 

  • 1.25 shift differential pay for any hours worked on the weekend or after 6:00pm, $29.00/Hour
  • Endless career advancement opportunities with a growing & upcoming company
  • Will work out of a brand new building in DT Tempe
  • Paid sabbatical after 5 and 10 years
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental and Vision plans
  • Free memberships for yourself, your friends and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year
  • They pay 100% life insurance and disability insurance
  • 401K Match

Pay and Benefits

The pay range for this position is $23.25 - $23.25

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chandler,AZ.

Application Deadline

This position will be accepting applications until Dec 4, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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