Customer Service Representative

3 weeks ago

chandler, United States Net2Source Inc. Full time

Qualification:

  • Must be local as candidate will be needed to work on-site on a Hybrid schedule a couple days per month* (Potential on Wednesday and Thursday. *Subject to change based on business needs).
  • Current Hours: Monday- Friday 7AM-5PM (shifts must be between these hours).
  • Candidate needs to be available to work OT during the week or on weekends and Holidays (except for Thanksgiving or Christmas day).


Education:

  • Minimum High School


Job Description:

  • (Customer Service Representative) Quality Specialists provide a review of the quality and accuracy of work functions performed by call center team members / PL call centers and their corresponding external business partners.
  • The observations from which are used to develop performance trending while identifying performance gaps.
  • Additionally, monitoring observations may be used to identify internal process improvement opportunities and validate improvements that have been implemented.


Essential Job Functions:

  • Evaluating and verifying assigned telephone and clerically based work quality and accuracy to support high-quality customer contacts and associated work processing tasks.
  • Attend assigned calibrations to ensure consistency within monitoring processes, procedures, job knowledge, and scoring.
  • Leverage recording/monitoring application to compile data, generating reports to support business goals.


The following functions/accountabilities are essential for all jobs:

  • Knowledge of Microsoft Office applications (Word, Excel, etc.)
  • Capability to work flexible hours, which may include day, evening and weekend hours.
  • Must have functional high speed internet connection that will facilitate working from home.


Preferred Skills:

  • Bilingual: Spanish
  • Working knowledge of recording platform (e.g. NICE) is a plus.
  • Automotive finance experience preferred.

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