Front Desk Coordinator
1 week ago
We are offering a contract to hire employment opportunity for an Overnight Front Desk Coordinator in the Hospitality industry based in Middleburg, Virginia. This role will involve a variety of administrative duties, including maintaining accurate customer records, processing applications, and handling customer inquiries. You will also be tasked with monitoring customer accounts and taking appropriate action.
Responsibilities:
• Handle and resolve customer inquiries related to their accounts.
• Accurately process customer applications related to the healthcare services.
• Maintain precise and up-to-date customer records.
• Monitor customer accounts and take necessary action when needed.
• Ensure the accuracy of front office accounting records on a daily basis.
• Track room revenue and maintain statistics related to front office operations.
• Post room charges and taxes to guest accounts.
• Manage guest transactions that have not been posted during the day.
• Verify all account postings and balances for accuracy.
• Understand and apply principles of auditing, balancing, and closing out accounts.
• Prior experience in Administrative Assistance is essential• Proficiency in Answering Multi-Line Phone System is required
• Familiarity with Concierge Services would be advantageous
• Previous experience in Customer Service roles is beneficial
• Solid skills in Data Entry are necessary
• Strong Interpersonal Skills are key for success in this role
• Proficiency in Microsoft Excel, Microsoft Outlook, and Microsoft Word is required
• Ability to Organize Files and manage records effectively is essential
• Experience in the Healthcare/NHS industry is highly desirable
• Excellent communication and problem-solving abilities are required
• Strong attention to detail and ability to multitask effectively is essential
• Ability to handle sensitive information with discretion is required
• Flexibility to work various shifts, including weekends and holidays, as needed
• A commitment to maintaining high professional standards and providing quality service to all clients
• Ability to work effectively as part of a team and independently
• Willingness to participate in ongoing training and development opportunities
• A proactive approach to learning and adapting in a fast-paced environment.
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