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Customer Service Representatives

2 months ago


Carmel, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

Escrow Customer Service Representatives x2 Needed

LHH has client in Carmel, IN who needs Escrow Customer Service Representatives x2 on a 6 month contract opportunity (Chance to convert to FTE based on attendance, performance, business need)

This is a great chance to get in with a reputable company to advance your career

Job Summary:

Updating database with insurance for various collateral.

Ensures delivery of high quality and accurate customer

service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.

This position receives inbound calls and completes outbound calls or web inquiries to insurance companies to verify insurance.

Canceling of Auto CPI per procedures and lender particulars.

Working Mortgage, Escrow, Commercial, Condo and Flood accounts thoroughly per procedures and to resolution.

Working level 3 inbox emails.

Inbound Calls (75%):

Handle incoming borrower, agent and lender calls at a professional level

Accurately compose written information for loan histories

Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance

(CPI) product types and CPI cancels

Ability to follow up and resolve customer problems or issues

Mentor fellow co-workers as requested by supervisor

Report any system and related issues

Correctly work Mortgage, Escrow, Commercial, Condo and Flood accounts.

Keying escrow premium

Resolving difficult accounts / problem solving

All accounts need worked in accordance to all regulations

Taking ownership of account to assure further escalation does not transpire

Level 3 inbox emails from borrower to help rectify outstanding issues

Qualifications:

Previous experience with Escrow/Mortgage or related field.

High school diploma or equivalent required

Ability to distribute and exchange information with others

Strong attention to detail and organization skills required

Strong problem solving and analytical abilities required

Dependable and reliable

Ability to acknowledge and respect confidential information

Excellent telephone, written and verbal communication skills with strong customer service focus

Professional interaction with employees, peers and customers required

Ability to answers questions, correct errors and resolve discrepancies

Ability to learn quickly

Ability to remain composed and effective under pressure

Title: Escrow Customer Service Representative (X2 Openings)

Location: Onsite. Carmel, IN

Pay: $16.89/hour (Shift Differential for Monday - Thursday shift)

Schedule:

Monday - Friday. (10am-6:30pm)

Type: Contract (Possibility to convert to FTE)

Industry: Financial Services

If you have an interest in the Escrow Customer Service x2 openings, please apply now



Pay Details: $16.89 per hour

Search managed by: Ryan Paul

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance