Bilingual Customer Service Representative

4 days ago


Hebron, United States Crown Staffing - Villa Park Full time
Job DescriptionJob Description

Bilingual Customer Service Representative

Are you a problem-solver with excellent communication skills in both Spanish and English? Join our team as a Bilingual Customer Service Representative and help us create positive experiences for our valued customers

Requirements:
Minimum 1 year of call center experience (or equivalent education/training)
High School diploma or GED
Ability to think quickly and remain calm under pressure
Strong time management and multitasking skills
Availability to work evenings, weekends, and holidays
Experience with high call/email volumes is a plus
Familiarity with Zendesk, Twilio, and Google Docs is a plus
Reliable Wi-Fi with at least 50 Mbps bandwidth

Responsibilities:
Handle customer calls about billing, product issues, and general concerns
Build positive relationships by maintaining professionalism and resolving issues
Stay informed on product knowledge and company policies
Turn customer frustrations into repeat business with effective problem-solving
Maintain detailed records of interactions and feedback

Crown Staffing is an equal opportunity employer M/F/D/
M/F/D/V

Company DescriptionCrown Staffing is a staffing and recruiting company that unites character-driven people and companies so they can build rewarding careers and strong organizations together. In 2022, we employed over 27,000 professionals in industrial, manufacturing, administrative and healthcare jobs countrywide. Our relationships with top employers mean you’ll learn about positions you won’t find anywhere else. Discover the opportunity for meaningful work and a dynamic career when you work with Crown StaffingCompany DescriptionCrown Staffing is a staffing and recruiting company that unites character-driven people and companies so they can build rewarding careers and strong organizations together. In 2022, we employed over 27,000 professionals in industrial, manufacturing, administrative and healthcare jobs countrywide. Our relationships with top employers mean you’ll learn about positions you won’t find anywhere else. Discover the opportunity for meaningful work and a dynamic career when you work with Crown Staffing

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