Customer Service Liaison
2 days ago
Crown Staffing - Villa Park seeks a skilled Bilingual Customer Service Representative to provide exceptional support to our valued customers.
About the RoleThis is a rewarding opportunity to join our team and contribute to creating positive experiences for our customers. As a key member of our customer service team, you will be responsible for handling customer calls, resolving issues, and maintaining professionalism.
The ideal candidate will have excellent communication skills in both Spanish and English, as well as experience in a call center environment. A high school diploma or equivalent education/training is required. Additionally, the ability to think quickly and remain calm under pressure, strong time management and multitasking skills, and availability to work evenings, weekends, and holidays are essential.
Responsibilities:
- Handle customer calls regarding billing, product issues, and general concerns
- Build positive relationships by maintaining professionalism and resolving issues
- Stay informed on product knowledge and company policies
- Turn customer frustrations into repeat business with effective problem-solving
- Maintain detailed records of interactions and feedback
In this role, you will have the opportunity to grow professionally and develop your skills in a dynamic and supportive environment. We offer competitive compensation, including an estimated salary range of $45,000 - $60,000 per year, based on location and experience.
We value diversity and inclusion at Crown Staffing. As an equal opportunity employer, we welcome applicants from diverse backgrounds. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
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