Customer Service Representative

5 days ago


Hebron, United States PrideStaff Full time
Job Description: Client located in Hebron, KY Mon-Fri 7am-3:30pm (Must be able to work 1 Saturday a month) $17.50hr
1. Maintain excellent working relationships with customers by researching and responding to all
inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a
courteous, professional, and efficient manner.
2. Process and accurately input all customer orders into the computer system, and generate all
related paperwork and necessary information required for customer and warehouse purposes.
3. Ensure proper invoicing of customers by verifying computer-generated invoices.
4. Act as a liaison between the warehouse and the customer in administration of accounts, and
between the office and customer regarding invoicing and collection concerns.
5. Maintain a current and accurate procedures manual that details the processing requirements
for each account.
6. Report customer feedback to management in a timely manner, including any signs or trends of
customer dissatisfaction.
7. Answer telephone calls and operate various types of office machines and computers necessary
to perform duties.
8. Create accurate and timely reports as requested by management or customers.
9. Maintain all paperwork associated with orders and the corresponding customer files.
10. Responsible for accurate billing of all customers

Compensation / Pay Rate (Up to): $17.00 - $17.50

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