Financial Call Center Representative

1 week ago


Phoenix, United States Randstad Full time
Job DescriptionJob Description

Do you have a passion for helping people and a knack for problem-solving? We're looking for skilled communicators to join our Customer Service team. As a Bank Call Center Representative, you'll be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive banking experience.

If you're a motivated individual with a strong work ethic, we encourage you to apply.

Location:

2150 W Pinnacle Peak Road Phoenix, AZ 85027

Contract to Hire opportunity: The Company's goal is to hire permanently after 90 days

TRAINING: 7 weeks- Mon-Fri 8:30am-5pm (Attendance is Crucial)

Shift Information:

Once Training is completed you will be assigned a set schedule below

  • Mon, Tue, Thur, Fri, Sat: 5:30pm-2am OR 7:30pm-4:00am MST

  • Sun, Mon, Wed, Thur, Fri: 5:30pm-2am OR 7:30pm-4:00am MST

  • Excellent attendance is crucial (you cannot miss any time during the 7 weeks of training)

Key Responsibilities:

  • Handle inbound calls and provide prompt, accurate, and efficient customer service

  • Research and resolve customer issues independently

  • Navigate multiple systems and tools to access customer information

  • Adhere to strict quality and compliance standards

  • Participate in ongoing training and development programs

  • Work collaboratively with team members to achieve shared goals

Qualifications:

  • 6 months of customer service experience (retail, call center, or similar)

  • Strong computer skills, including proficiency in Microsoft Office Suite

  • Excellent verbal and written communication skills

  • Ability to multitask and prioritize tasks

  • Strong problem-solving and decision-making skills

  • Positive attitude and a passion for helping others

What to Expect:

  • Fast-paced, dynamic environment: You'll be handling a high volume of calls and resolving customer issues efficiently.

  • Ongoing training and development: We'll provide you with the tools and knowledge you need to succeed.

  • Opportunities for growth: With hard work and dedication, you can advance your career within our company.

  • Competitive compensation and benefits: We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

If you're a motivated individual with a strong work ethic, we encourage you to apply.

 

Company DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.

We can’t wait to tell you all about itCompany DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. \r
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We can’t wait to tell you all about it

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