Overnight Call Center Representative

16 hours ago


Phoenix, United States Randstad Full time
Job DescriptionJob Description

Our client is a giant in the Banking industry, with urgent needs for overnight Call Center Representatives in Phoenix, AZ This position is fully onsite, with no option for remote. This is a temp to perm opportunity based on performance and attendance record. The ideal candidate has 1+ years of experience in customer service, with basic computer skills, and excellent interpersonal communication skills. If you're interested in a chance to get your foot in the door with a major company, apply today

Details:

  • Pay Rate: $20/hr paid weekly
  • Hours: 5:30pm-2:00am OR 7:30pm-4:00am (40 hrs/week)
  • Duration: 02/03/2025, intent is to convert to perm after 90 days (based on performance and attendance)

Responsibilities:

  • Responsible for providing quality customer experience while working to resolve customers' complaints/inquiries for a well-renowned banking company.
  • Responsible for reviewing the customer's credit card profile, payments, reviewing accounts, assisting the customer in understanding their balances.
  • Inbound Call Center - 60-80 calls per day
  • Will transfer more escalated calls to various departments.

Qualifications:

  • 1 year of customer service experience (call center preferred, but not required)
  • Basic Computer Skills
  • Professionalism and proper phone etiquette
  • Must be able to pass a criminal background check going back to 18 years old
Company DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.

We can’t wait to tell you all about itCompany DescriptionRandstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing. \r
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