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Financial Call Center Representative

2 weeks ago


Phoenix, United States Randstad USA Full time

Do you have a passion for helping people and a knack for problem-solving? We're looking for skilled communicators to join our Customer Service team. As a Bank Call Center Representative, you'll be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive banking experience.


If you're a motivated individual with a strong work ethic, we encourage you to apply.


Location:

2150 W Pinnacle Peak Road Phoenix, AZ 85027

Contract to Hire opportunity: The Company's goal is to hire permanently after 90 days


TRAINING: 7 weeks- Mon-Fri 8:30am-5pm (Attendance is Crucial)

Shift Information:

Once Training is completed you will be assigned a set schedule below

  • Mon, Tue, Thur, Fri, Sat: 5:30pm-2am OR 7:30pm-4:00am MST
  • Sun, Mon, Wed, Thur, Fri: 5:30pm-2am OR 7:30pm-4:00am MST
  • Excellent attendance is crucial (you cannot miss any time during the 7 weeks of training)


Key Responsibilities:

  • Handle inbound calls and provide prompt, accurate, and efficient customer service
  • Research and resolve customer issues independently
  • Navigate multiple systems and tools to access customer information
  • Adhere to strict quality and compliance standards
  • Participate in ongoing training and development programs
  • Work collaboratively with team members to achieve shared goals


Qualifications:

  • 6 months of customer service experience (retail, call center, or similar)
  • Strong computer skills, including proficiency in Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Ability to multitask and prioritize tasks
  • Strong problem-solving and decision-making skills
  • Positive attitude and a passion for helping others


What to Expect:

  • Fast-paced, dynamic environment: You'll be handling a high volume of calls and resolving customer issues efficiently.
  • Ongoing training and development: We'll provide you with the tools and knowledge you need to succeed.
  • Opportunities for growth: With hard work and dedication, you can advance your career within our company.
  • Competitive compensation and benefits: We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.


If you're a motivated individual with a strong work ethic, we encourage you to apply.