Desktop Support Analyst
2 weeks ago
Responsibilities
• Offer hands-on assistance to internal staff, including maintaining hardware and software support.
• Utilize both internal and external resources such as knowledge bases, manuals, support sites, and vendors to answer queries and solve issues.
• Accurately document and record all details related to service requests or issues, including categorization and priority, into the IT service desk tool.
• Provide remote assistance through the IT service desk tool and other platforms.
• Use your experience with Active Directory and O365 to enhance service delivery.
• Monitor and take action on customer accounts as necessary.
• Efficiently process customer credit applications.
• Maintain accurate records of customer credit.
• Proven experience in a Desktop Support Analyst role or similar technical support role
• Strong knowledge and hands-on experience with Active Directory
• Proficient in managing and resolving Service Desk Tickets
• Excellent problem-solving skills and the ability to troubleshoot technical issues
• Strong communication skills, both written and verbal, to clearly explain technical issues to non-technical users
• Ability to work independently and as part of a team
• Demonstrated ability to manage multiple tasks and priorities effectively
• Familiarity with multiple operating systems and platforms
• Up-to-date knowledge of latest IT and software trends
• Strong customer service skills and the ability to interact professionally with end users
• Willingness to stay updated on current technological advancements for continuous knowledge development
• Bachelor's degree in Information Technology, Computer Science, or related field is preferred
Call today for Immediate Consideration
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