GUEST EXPERIENCE AMBASSADOR

3 weeks ago

New York, United States Flik Hospitality Group Full time
Job DescriptionJob Description Flik Hospitality Group

 Salary: $24 - $26 / Hour

Pay Grade: 5 

Other Forms of Compensation:  

What makes FLIK click


What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Guest Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. Located on the reception floor and in all public areas, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings, and assisting them during their visit.

RESPONSIBILITIES:
Provide high-level internal and external customer support.
Greet employees and visitors, welcome visitors with a smile while maintaining eye contact throughout the entire interaction.
Meet, greet, and escort all VIP guests.
Ensure guests are delighted and satisfied during arrival, throughout their stay, and during a fond farewell.
Ensure daily optimal workspace occupancy and assist in making day-of-space reservations using an online tool.
Assist with guest services and support, including directing guests to the appropriate resource, wayfinding, checking guest coats and luggage, etc.
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.
Handle daily signage requirements for guest wayfinding.
Maintain the building visitor list by managing the access badge process for employees and visitors. Follow all security procedures and ensure visitors have visitor badges and name tags.
Maintain weekly and daily communication with the Experience Team to confirm all attendee counts, security access, and host contact information.
Operate telecommunication systems and manage incoming calls; relay any messages to the appropriate resource.
Prepare and maintain the lobby area daily, align all furniture to ensure a welcoming look.
Restock supplies daily throughout the reception and storage room areas.
Provide general travel support (arranging for transportation, providing directions, etc.).
Work closely with facilities, local technology, and other workplace departments to ensure a high-quality experience for all guests.
When brought to the attention of the Welcome Host, assist with filing facilities tickets as well as follow-up.
Carry out instructions for security, fire, health, and safety guidelines.
Communicate and interact effectively with any workplace position and showcase a willingness to provide backup support.
Provide general administrative support.
Interface with vendors (catering, AV, etc.) to provide seamless customer support.
Respond to inquiries and anticipate customer needs.
Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
Maintain a strong awareness of business activity and communicate all updates with your team members.
Conduct opening and closing walkthroughs when business requires.
Other duties as assigned.

Long Description

Key Competencies
A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the GSA role.
The ability to work under pressure, prioritize tasks, and juggle many jobs simultaneously, while constantly interacting with visitors in a public environment.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology/equipment.
Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical, and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.


EDUCATION & EXPERIENCE:
Two to three years’ experience in a client service/reception position within a hospitality or corporate environment.

Apply to Flik Lifestyles today

Flik Lifestyles is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis. 

Flik Lifestyles maintains a drug-free workplace.

Associates at Flik Lifestyles are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1374980

Flik Hospitality Group 

HILARIA KWAKUMEY 

[[req_classification]] 



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