Collections Specialist II

3 weeks ago

South Elgin, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a short-term contract employment opportunity for a Collections Specialist II in SOUTH ELGIN, Illinois. As a Collections Specialist II, you will be responsible for locating and notifying customers of their overdue accounts, using various means of communication. You will also be tasked with soliciting payments, maintaining accurate records, and handling customer inquiries.

Responsibilities:
• Handle customer inquiries, establishing a rapport and resolving any issues
• Maintain and update customer account records with high accuracy
• Engage with customers via telephone or in person to understand the reasons for overdue payments and discuss the terms of sales, services, or credit contracts
• Encourage customers to fulfil their obligations on credit accounts, damage claims, or non-payable checks, or to return merchandise
• Negotiate debt repayment terms or establish repayment schedules considering the customer's financial situation
• Utilize your knowledge of federal, state, and company policies, procedures, and regulations related to collections
• Use computer applications such as Microsoft Word and other collections software to perform tasks efficiently
• Process payments received and update the amounts paid to customer accounts
• Monitor overdue accounts, taking appropriate actions to ensure payments are made
• Prepare statements for the credit department in cases where customers do not respond.• Proficiency in Customer Service, demonstrating ability to effectively handle and resolve customer queries and concerns
• Experience in Sales, with a focus on promoting products or services to meet customer needs
• Knowledge of various Procedures, particularly those related to collections and payment processing
• Expertise in Payment Processing, including understanding of different payment methods and systems
• Proficiency in Microsoft Word, for creating and editing documents
• Ability to Review and understand complex documents such as Contracts and financial reports
• Familiarity with the software 'About Time', for efficient time tracking and management
• Experience in Merchandising, with an understanding of product promotion and placement
• Familiarity with Check Processing, including knowledge of different check types and their processing methods
• Knowledge of Collection Processes, including the ability to follow and apply them consistently
• Ability to Perform Ad Hoc Financial tasks, including various types of financial analysis and reporting
• Experience in Claim Administration, handling and resolving different types of claims
• Understanding of Regulation in the financial industry, including compliance with industry standards
• Knowledge of Credit systems, including credit scoring and credit management
• Strong Negotiation skills, particularly in situations involving debt collection
• Understanding of Company Policy, particularly those related to collections and customer service
• Experience in managing Customer Accounts, including account setup, maintenance, and closure
• Ability to handle Delinquencies, including knowledge of delinquency management and resolution strategies
• Experience as a Collector, with proven ability to recover debts and maintain good customer relationships
• Strong Written Communication skills, for clear and effective communication with customers and team members
• Ability to manage Overdrafts, including knowledge of overdraft policies and procedures
• Proficiency in Computer Programs related to collections and customer service would be A Plus
• Understanding of Repayment systems, including different repayment options and their management.

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