CLIENT SERVICE SPECIALIST

3 weeks ago

Carrollton, United States Canteen Full time
Job DescriptionJob Description Canteen

  • We are hiring immediately for a full time CLIENT SERVICE SPECIALIST position.
  • Location: Canteen Service Dept - 2643 N. Interstate 35E, Suite 200, Carrollton, TX 75006 Note: online applications accepted only.
  • Schedule: Full time schedule. Monday - Friday, 7:00 am - 4:00 pm. More details upon interview.
  • Requirement: Proficiency in computer skills specifically Excel and Word required.
  • Pay Rate: $24.00 per hour.
    *Internal Employee Referral Bonus Available

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

Job Summary: Our Account Coordinators support our Client Managers with program projects, client initiatives, and escalated service calls, while juggling multiple accounts and priorities. And talk about growth opportunities - solid career path

Key Responsibilities:

  • Audit vending, micromarkets, and office coffee in field operations
  • Manage the auditing program in our operations and report out monthly
  • Manage miscellaneous projects
  • Communicate the client’s expectations to operations and customer service
  • Determine internal resource requirements of projects based on project needs
  • Establish and communicate a usable schedule
  • Provide project status summary reports and updates to Client Managers and other team members
  • Support activities for Client Manager’s clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.
  • Manage assigned lower-volume clients and build client relationships
  • Run reports to verify information and proper system setup
  • Validate catalog maintenance and service levels
  • Occasional troubleshooting/tech support of vending / micro-markets

Preferred Qualifications:

  • High school diploma or equivalent; post-secondary education is strongly preferred, and a Bachelors’ degree preferred
  • Six months of equivalent advanced customer service experience is required - one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experience is required
  • Excellent interpersonal communication skills are required with a proven ability to develop and maintain positive internal and external work relationships
  • Timeliness and accuracy with the ability to prioritize and organize business requirements and workload
  • Proficient with Microsoft Word, Outlook, PowerPoint
  • Local to the North Seattle / Everett area; covering Tacoma to Everett
  • Intermediate Microsoft Excel experience required - not just data entry - i.e. calculations, VLookup

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

 Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here for information on additional company-provided time off benefits.

 

About Compass Group: Achieving leadership in the foodservice industry
 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. 

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Req ID:1369690

Canteen 



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