Transportation Specialist

1 day ago


Tempe, United States Insight Global Full time
Job DescriptionJob Description

What: Transportation Specialist

Where:Tempe, AZ 85284 

Pat Rate: $20.82 + OT

Duration: 4-month contracts, possible extensions, strong possibility to convert to FTE (that’s the goal)

Start Date: 12/16

Schedule: Will be a double weekend shift, starting as early as 7am or 11:30 am. Will be assigned after training. 

JD: These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls (60-110 calls per day) and helping coordinate and communicate between carriers and facilities. You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases. You will not be working with or taking calls from end-customers. This is not a customer service position This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy amount of inbound calls and helping resolve issues.

A few examples of scenarios that you will be helping support are drivers having roadside issues such as a flat tire, hitting inclement weather which delays their route and ETA, or drivers not having any empty trailers to pick up products (#1 call you will take in this position).

This team is called Disruption Management, and that is exactly what you will be doing on a daily basis, helping manage and resolve anything that might cause a delay or disruption with a driver getting from Point A to Point B.

Must Haves:

- Strong communication and customer service skills and patience, must be comfortable in a heavy phone support role.

- Excellent professionalism is a must

- Experience using Excel and overall tech savvy

- Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast paced environment

- Must have a flexible schedule, be able to work weekend schedules (working on both Saturdays and Sundays) and be ok with OT

- Must be ok working through holidays such as Fourth of July, Labor Day, Thanksgiving, Christmas Eve, New Years Eve



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