Transportation Specialist

1 month ago


Tempe, United States Insight Global Full time
Job DescriptionJob Description

Transportation Specialist

Location: Tempe AZ 85284 – HYBRID after first 2 weeks of onsite training

*Client is returning fully onsite starting in January 2025

Duration: 4 month contract with potential for extensions and permanent conversion

Schedule: Schedule WILL fall over both weekend days - candidates must be ok with any of the following schedules: Wed-Sun or Thurs-Mon or Fri-Tues

  • Hours: 8 hour shifts – could start as early as 7 AM or as late as 11:30 AM - must be ok with ANY shift time (no overnight shifts) – schedule will be assigned during training

Training Schedule: First 5 weeks - Monday – Friday, 8 AM – 5 PM – fully onsite for first 2 weeks

Pay Rate: $20.82/hr

Start Date: 11/18

 

Must Haves:

- 3+ years of recent relevant experience in a heavy phone support role

- Strong communication and customer service skills and patience, must be comfortable in a heavy phone support role.
- Excellent professionalism is a must

- Experience using Excel and overall tech savvy

- Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast paced environment

- Must have a flexible schedule, be able to work weekend schedules (working on both Saturdays and Sundays) and be ok with OT

- All candidates must be ok working over national and federal holidays as client operates 365 24/7. 

 

Day to Day:

An employer is looking for a large group of Transportation Specialists to start ASAP to join their team as they are staffing up for one of this company’s busiest time of the year.   These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls and helping coordinate and communicate between carriers and facilities.  You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases.  You will not be working with or taking calls from end-customers.  This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy amount of inbound calls and helping resolve issues. 

We are looking for individuals who are driven, have excellent communication skills and are quick learners. In addition, we are looking for individuals who have flexibility with schedules, are willing to work mandatory overtime up to 20 hours of OT per week for occasional weeks of the year, and must be comfortable working holidays including MLK Day, Easter, Memorial Day and 4th of July, Labor Day, Thanksgiving, Christmas Eve and New Years Eve.



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