Integration Specialist(Banking)

4 weeks ago

Minneapolis, United States BCForward Full time
Job DescriptionJob Description

BCforward is currently seeking a highly motivated Client Integration Specialist (Banking) for an opportunity in Minneapolis, MN
Position Title: Client Integration Specialist (Banking)
Location: Minneapolis, MN, 55402
Anticipated Start Date: ASAP
Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 12 Months (High possibility to extend Contract or Permanent for right Candidate)
Job Type: [Contract/Onsite]
Pay Range: [$34.94 to $37.94/hr]
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Details:

  • Technical consultants engage with customers and internal teams to drive our integration strategy and execute customer integration and technical work needs.
  • This is a customer-facing role that requires interfacing directly with customers and prospects to understand their technical account requirements and deliver identified solutions.
  • Role Overview:
  • Be a strategic partner to the post-sales Customer Success and Implementation team; learn customer pain points with their existing processes and scope requirements for potential integrations
  • Create and update productized and custom integrations with customer ISVs, for example: QuickBooks Online, Netsuite, Sage Intacct, Okta, OneLogin, etc.
  • Research product and technical capabilities and limitations of applications that we may want to integrate
  • Document integrations and technical processes for onboarding customers onto the TravelBank platform
  • Work closely with our feature teams to validate new integrations
  • Day to Day:
  • Join customer calls coordinated by either a CSM or Implementation Specialist to discover what technical needs a customer has
  • Manage a task list of implementation tickets for delivery of various integrations, file setup, or other technical work requested by CSMs or Implementation Specialists on behalf of the customer
  • Follow up directly with customers when additional information is needed to complete a task
  • Document the process for all technical work that is completed in order to create a process that is scalable
  • Determine an appropriate integration strategy based on patterns in customer needs; this could include identifying API integrations we should productize next, working with Product to create internal tools for building files, uploading data, or other tasks that currently are done manually
  • Maintain a line of communication with customers who have existing integrations to ensure consistent delivery of the data they need (HRIS, Card Feeds, ERP integrations, flat files, etc.); provide maintenance on these integrations where necessary
  • Log what types of integrations and technical work have been completed for each customer in our CRM

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.

Company DescriptionAbout BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer. All qualified applicants will rCompany DescriptionAbout BCforward:\r
\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r
\r
BCforward is an equal opportunity employer. All qualified applicants will r

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