Customer Success Specialist

2 weeks ago


Greenville, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Customer Success Specialist to join our team in Greenville, South Carolina. In this role, you will be focusing on providing outstanding customer service, maintaining customer records, and managing orders. This role offers a contract to permanent employment opportunity.

Responsibilities:

• Efficiently handle customer inquiries, building a relationship with each customer.
• Accurately process customer orders, including order entry, additions, deletions, and other changes.
• Utilize customer specific operating portals for order management and customer inquiry activities.
• Ensure customer retention and satisfaction by researching and resolving order management discrepancies and customer complaints.
• Take full responsibility for troubleshooting and resolving customer inquiries.
• Maintain up-to-date and accurate customer records.
• Leverage your skills in SAP, Customer Support, and Customer Success Management to enhance customer experience.• Proficiency in SAP is a must for effective management of customer data and processes.
• Strong customer support skills are required to address and resolve customer issues promptly and professionally.
• Demonstrated experience in customer success management is necessary to ensure customer satisfaction and retention.
• Comprehensive understanding of customer success principles and practices is critical for driving customer value and growth.
• Proficiency in order entry is essential for managing and tracking customer orders efficiently.

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